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USICS Info-pass appointments not available

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I am not able to schedule an appointment using infopass at local field office.

Seems like USCIS has stopped taking InfoPass appointments at all their local field offices. I searched with multiple zip codes and i get the same message.

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Posted (edited)

You are mistaken, but I will grant you that USCIS worded what they have done very poorly. 

 

All local offices continue to schedule Infopass appointments, but the method of doing so has changed. Previously you could self-schedule them yourself online, but too many people were abusing this, so now you have to call them (or use the online chat) and plead your case as to why you need an appointment. If you get past the initial gatekeepers then a real USCIS officer will call you back in 1-2 days to schedule your appointment. 

 

This change will be active at all field offices by the end of September this year. 

Edited by Hypnos

Widow/er AoS Guide | Have AoS questions? Read (some) answers here

 

AoS

Day 0 (4/23/12) Petitions mailed (I-360, I-485, I-765)
2 (4/25/12) Petitions delivered to Chicago Lockbox
11 (5/3/12) Received 3 paper NOAs
13 (5/5/12) Received biometrics appointment for 5/23
15 (5/7/12) Did an unpleasant walk-in biometrics in Fort Worth, TX
45 (6/7/12) Received email & text notification of an interview on 7/10
67 (6/29/12) EAD production ordered
77 (7/9/12) Received EAD
78 (7/10/12) Interview
100 (8/1/12) I-485 transferred to Vermont Service Centre
143 (9/13/12) Contacted DHS Ombudsman
268 (1/16/13) I-360, I-485 consolidated and transferred to Dallas
299 (2/16/13) Received second interview letter for 3/8
319 (3/8/13) Approved at interview
345 (4/3/13) I-360, I-485 formally approved; green card production ordered
353 (4/11/13) Received green card

 

Naturalisation

Day 0 (1/3/18) N-400 filed online

Day 6 (1/9/18) Walk-in biometrics in Fort Worth, TX

Day 341 (12/10/18) Interview was scheduled for 1/14/19

Day 376 (1/14/19) Interview

Day 385 (1/23/19) Denied

Day 400 (2/7/19) Denial revoked; N-400 approved; oath ceremony set for 2/14/19

Day 407 (2/14/19) Oath ceremony in Dallas, TX

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12 minutes ago, Hypnos said:

You are mistaken, but I will grant you that USCIS worded what they have done very poorly. 

 

All local offices continue to schedule Infopass appointments, but the method of doing so has changed. Previously you could self-schedule them yourself online, but too many people were abusing this, so now you have to call them (or use the online chat) and plead your case as to why you need an appointment. If you get past the initial gatekeepers then a real USCIS officer will call you back in 1-2 days to schedule your appointment. 

 

This change will be active at all field offices by the end of September this year. 

Thank you so much for the clarification. 

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They haven't worded it that bad tbh, what they write is correct. Field offices don't schedule infopass appointments anymore, USCIS contact center/customer service does. Field offices still see you for your appointment, they just don't schedule appointments. 


K-1: 12-22-2015 - 09-07-2016 (260 days)

AP: 12-20-2016 - 04-07-2017 (108 days)

EAD: 01-18-2017 - 05-30-2017 (132 days)

AOS: 12-20-2016 - 07-26-2017 (217 days)

 

ROC:

04-19-2019 - Earliest filing date

04-22-2019 - I-751 sent with USPS (AZ lockbox)

04-24-2019 - Delivered/Received date

04-30-2019 - Check cashed

04-30-2019 - NOA1 text/email (WAC)

05-03-2019 - NOA1 hardcopy/extension letter

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But the implication is that they aren't doing Infopass appointments at all, and that's not the case. 


Widow/er AoS Guide | Have AoS questions? Read (some) answers here

 

AoS

Day 0 (4/23/12) Petitions mailed (I-360, I-485, I-765)
2 (4/25/12) Petitions delivered to Chicago Lockbox
11 (5/3/12) Received 3 paper NOAs
13 (5/5/12) Received biometrics appointment for 5/23
15 (5/7/12) Did an unpleasant walk-in biometrics in Fort Worth, TX
45 (6/7/12) Received email & text notification of an interview on 7/10
67 (6/29/12) EAD production ordered
77 (7/9/12) Received EAD
78 (7/10/12) Interview
100 (8/1/12) I-485 transferred to Vermont Service Centre
143 (9/13/12) Contacted DHS Ombudsman
268 (1/16/13) I-360, I-485 consolidated and transferred to Dallas
299 (2/16/13) Received second interview letter for 3/8
319 (3/8/13) Approved at interview
345 (4/3/13) I-360, I-485 formally approved; green card production ordered
353 (4/11/13) Received green card

 

Naturalisation

Day 0 (1/3/18) N-400 filed online

Day 6 (1/9/18) Walk-in biometrics in Fort Worth, TX

Day 341 (12/10/18) Interview was scheduled for 1/14/19

Day 376 (1/14/19) Interview

Day 385 (1/23/19) Denied

Day 400 (2/7/19) Denial revoked; N-400 approved; oath ceremony set for 2/14/19

Day 407 (2/14/19) Oath ceremony in Dallas, TX

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Posted (edited)
2 hours ago, Hypnos said:

But the implication is that they aren't doing Infopass appointments at all, and that's not the case. 

"There are still ways to get basic information..." Agreed, the rest of the text makes it sound as if it's no longer an option to get any information on your case other than the basic case status check that you do yourself on their website.

Edited by Scandi

K-1: 12-22-2015 - 09-07-2016 (260 days)

AP: 12-20-2016 - 04-07-2017 (108 days)

EAD: 01-18-2017 - 05-30-2017 (132 days)

AOS: 12-20-2016 - 07-26-2017 (217 days)

 

ROC:

04-19-2019 - Earliest filing date

04-22-2019 - I-751 sent with USPS (AZ lockbox)

04-24-2019 - Delivered/Received date

04-30-2019 - Check cashed

04-30-2019 - NOA1 text/email (WAC)

05-03-2019 - NOA1 hardcopy/extension letter

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