USCIS phone not working?

[JoJoJoJo 170]

I was suggested to call at 8 East Coast Time so that I can be transferred to Tier 2 without long waiting. I am on the west coast. 

 

But on the phone I was asked to call back after 8. I thought call center is on the east coast. Something is not working?

[Marieke H 2,519]

They seem to have a system that recognizes your location. They're open from 8am YOUR time. I just spoke to them, I'm in Mountain Time. Just try again at 8 in your time zone. 

[JoJoJoJo 170]

8 minutes ago, MariekeH said:

They seem to have a system that recognizes your location. They're open from 8am YOUR time. I just spoke to them, I'm in Mountain Time. Just try again at 8 in your time zone. 

Thanks. Going back to sleep for another half hour

[JoJoJoJo 170]

12 minutes ago, MariekeH said:

They seem to have a system that recognizes your location. They're open from 8am YOUR time. I just spoke to them, I'm in Mountain Time. Just try again at 8 in your time zone. 

Wow, you are July or August filter and still no EAD!

 

I requested expedition 10 days after you. Still no result.

[Marieke H 2,519]

1 hour ago, JoJoJoJo said:

Wow, you are July or August filter and still no EAD!

 

I requested expedition 10 days after you. Still no result.

Yep. Very frustrating. I have a great job offer waiting, but they wanted me to start 2 weeks ago. They've been very patient and understanding, but I'm not sure how much longer they are willing to wait. The Senator's Office is trying to help, but USCIS is just being terribly slow at the moment. 

Good luck with your expedite!

[JoJoJoJo 170]

2 minutes ago, MariekeH said:

Yep. Very frustrating. I have a great job offer waiting, but they wanted me to start 2 weeks ago. They've been very patient and understanding, but I'm not sure how much longer they are willing to wait. The Senator's Office is trying to help, but USCIS is just being terribly slow at the moment. 

Good luck with your expedite!

I am in the exact same situation! (expect mine is supposed to start in one week.) Every hour I am holding my breath to check my online status. Might have to beg my employer to postpone the start date soon.

 

BTW, I have heard from multiple officers on the phone that they should respond in 2~3 weeks after the faxing. Hopefully that is the case. (One tier 2 officer even said my case was going to be processed by last week. But it seems that my request is still under review.)

 

Congressman helped to fax everything to USCIS again one week after I faxed. They did not receive any response either.

 

Good luck with your EAD as well! Hopefully we will hear something soon.

[Hamilton 511]

42 minutes ago, JoJoJoJo said:

I am in the exact same situation! (expect mine is supposed to start in one week.) Every hour I am holding my breath to check my online status. Might have to beg my employer to postpone the start date soon.

 

BTW, I have heard from multiple officers on the phone that they should respond in 2~3 weeks after the faxing. Hopefully that is the case. (One tier 2 officer even said my case was going to be processed by last week. But it seems that my request is still under review.)

 

Congressman helped to fax everything to USCIS again one week after I faxed. They did not receive any response either.

 

Good luck with your EAD as well! Hopefully we will hear something soon.

I requested an expedite earlier this month too. The expedite request was "assigned, response mailed, completed" all in one day. Once I got the request for info in the mail, I faxed back the evidence. I haven't gotten any acknowledgement that they received my faxed documents or that they're working on the expedite. I figure if the expedite was marked as "complete" the day they assigned it, maybe they're not going to work on it any further...

 

Are the alerts on your expedite similar?

[JoJoJoJo 170]

8 minutes ago, Hamilton said:

I requested an expedite earlier this month too. The expedite request was "assigned, response mailed, completed" all in one day. Once I got the request for info in the mail, I faxed back the evidence. I haven't gotten any acknowledgement that they received my faxed documents or that they're working on the expedite. I figure if the expedite was marked as "complete" the day they assigned it, maybe they're not going to work on it any further...

 

Are the alerts on your expedite similar?

Yeah, they are the same.

 

Based on my conversations with USCIS on the phone, "assigned, response mailed, completed" in your case probably means that they have sent you the letter requesting for your job offer.

 

Once you fax it, they will spend sometime to decide whether to put you on the fast lane. If they put you on the fast lane, someone else will look at your case very soon. All this might take 2~3 weeks.

 

Edited January 23, 2018 by JoJoJoJo

[JoJoJoJo 170]

11 minutes ago, Hamilton said:

I requested an expedite earlier this month too. The expedite request was "assigned, response mailed, completed" all in one day. Once I got the request for info in the mail, I faxed back the evidence. I haven't gotten any acknowledgement that they received my faxed documents or that they're working on the expedite. I figure if the expedite was marked as "complete" the day they assigned it, maybe they're not going to work on it any further...

 

Are the alerts on your expedite similar?

I faxed my job offer on the 1/10. No results yet. Did you fax earlier or later than me?

[Hamilton 511]

1 minute ago, JoJoJoJo said:

I faxed my job offer on the 1/10. No results yet. Did you fax earlier or later than me?

I faxed my evidence for an expedited AP (not EAD) on Jan 15. 

 

What did you mean when you said your Congressperson also faxed them the expedite info? You sent the job offer to your Congressperson and asked them to send it too?

[JoJoJoJo 170]

3 minutes ago, Hamilton said:

I faxed my evidence for an expedited AP (not EAD) on Jan 15. 

 

What did you mean when you said your Congressperson also faxed them the expedite info? You sent the job offer to your Congressperson and asked them to send it too?

 

I was not sure what the congressman's office needed from me, so I faxed them everything (NOA1 and job offer) to provide them with some background and evidence. I was hoping that they give NBC a call or something to check the status for me.

 

But it seems that the congressman's office just faxed everything from me to USCIS, and that was all. They did not receive any response from USCIS, otherwise, they would have emailed me.

 

USCIS did send me another email later saying that they are deciding whether to put me in the fast lane.

[Hamilton 511]

3 minutes ago, JoJoJoJo said:

 

I was not sure what the congressman's office needed from me, so I faxed them everything (NOA1 and job offer) to provide them with some background and evidence. I was hoping that they give NBC a call or something to check the status for me.

 

But it seems that the congressman's office just faxed everything from me to USCIS, and that was all. They did not receive any response from USCIS, otherwise, they would have emailed me.

 

USCIS did send me another email later saying that they are deciding whether to put me in the fast lane.

Thanks, that's helpful to know. The Tier 2 officer accidentally did not put email down as my preferred form of communication, so now I'm stuck waiting several days for letters in the mail. I guess I might get a letter later this week or the next saying the same thing as your email. UGH. 

[Marieke H 2,519]

A little update: I called again today and was told that my EAD has been approved! I have no idea if it was because of the expedite request, the Senator's involvement, or just because my application had been pending for 5.5 months. I hope you'll receive good news soon!

[JoJoJoJo 170]

10 minutes ago, MariekeH said:

A little update: I called again today and was told that my EAD has been approved! I have no idea if it was because of the expedite request, the Senator's involvement, or just because my application had been pending for 5.5 months. I hope you'll receive good news soon!

Big congratulations!! 

 

Tier 1 officer told you that or you were transferred to T2?

[JoJoJoJo 170]

16 minutes ago, MariekeH said:

A little update: I called again today and was told that my EAD has been approved! I have no idea if it was because of the expedite request, the Senator's involvement, or just because my application had been pending for 5.5 months. I hope you'll receive good news soon!

 

4 minutes ago, JoJoJoJo said:

Big congratulations!! 

 

Tier 1 officer told you that or you were transferred to T2?

I am thinking about calling again as well.It is weekend again! So soon...

 

There is no online status change at all? Darn, I have been checking every 15 minutes...