Jump to content

NVC CR1 phone "try again later"

9 posts in this topic

Recommended Posts

Received NOA2 approval 4 weeks ago. Trying to get a case # for the CR1:

I have beening calling the NVC CR1 support line (603-334-0700) daily for

the past 10 days. It ALWAYS goes to the automated "... due to large number of calls

... try again later ..." recording. I phoned hourly during their hours, not getting through.

(when I tried the nonimmigrant line (603-334-0888), it gave a menu and warns that

they will no be able to help with immigrant visa info)

Is this normal?

Share this post

Link to post
Share on other sites

Usually it takes between 10-45 redials before I get through to be put on hold for another 35-65 minutes before speaking to someone for less than two minutes. However, I called about 30 seconds before they opened today and got right through clear to a person without being put on hold on the first try.

Edited by Moustafa/Crystal

Share this post

Link to post
Share on other sites

i had same problem but if you redial over and over sooner or later you will hear it RING and then you get through

hope thisa helps

Met June 2011

Baby 1 dob      Jan 28, 2013

Baby 2 dob     March 15, 2014

Baby 3 dob     May 11, 2018

Got married February 5, 2014:

USCIS: February 1, 2014:

Sent I-130: February 17, 2014:

NOA1 to NVC August 18, 2014:

Case Complete NVC March 17, 2015

Letter and instructions from NVC for INTERVIEW March 27, 2015


Medical Exam May 26, 2015

Bio-metrics Appt. May 27, 2015 -

INTERVIEW DAY May 28, 2015 - APPROVED!!!!!!!!

VISA RECEIVED: June 4, 2015

Point of Entry: JULY 14, 2015

SS Card Received: JULY 22, 2015

Green Card Received: AUGUST 27, 2015



Date Filed: April 15, 2017

Bio Appt:    June 1, 2017

I551 Stamp: YES - November 17, 2017

NOA:   Feb 16, 2018

Approved: Aug 2, 2018

10yr GC rec'd: AUG 9, 2018


Share this post

Link to post
Share on other sites

Redial is your friend. Just redial until you get on hold. Try when they first open.

~~moved to NVC discussion from IR1/CR1 process and procedures as topic is about the NVC and can apply to multiple visas~~

You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose.  - Dr. Seuss


Share this post

Link to post
Share on other sites

Thanks to all the advice.

After 5 hours, I finally made to a human. Unfortunately, still no case #.

Can you fill out your Timelime? It helps others know where you are in the process when trying to respond to your queries.

What is your petition approval\noa2 date?

Calling NVC takes a lot of tries and redials. I finally get through after more than 50 redials, to be told my case # hasn't been assigned yet. I'm getting close to a month since noa2.


January 16, 2015 I-130 Mailed, Chi lockbox January 20, 2015 Priority Date, January 21, 2015 NOA1 notice date, Assigned VSC, January 23, 2015 Check Cashed, electronically March 5, 2015 NOA2


March 27, 2015 NVC received April 6, 2015 Case#, IIN# assigned April 8, 2015 Paid AOS + IV fee Invoices May 5, 2015 AOS + IV package submitted May 11, 2015 Scan Date

June 11, 2015 DS-260 submitted June 25, 2015 False checklist (for ds260).. hello? June 30, 2015 Answered checklist Aug 5, 2015 Escalated to Supervisor review Aug 13, 2015 Case Complete


Sept 10, 2015 Interview Scheduled Sept 11, 2015 P4 Letter received Sept 21, 2015 file In transit from NVC Sept 23, 2015 file at Embassy

Sept 28, 2015 Medical Oct 14, 2015 Biometrics Oct 15, 2015 Interview (Approved) Oct 19, 2015 IV visa Issued Oct 23, 2015 Passport Pickup


Nov 2, 2015 Entered the US Nov 16, 2015 Applied for SSN, walk-in Nov 20, 2015 Social Security Card recd Jan 15, 2016 GC received

Share this post

Link to post
Share on other sites

Thanks for the advice.

The trick is to keep calling until you hear the ring .......... You are IN.....

You still hear the recording but at the end of it you start getting getting options and then they verification your SCR number is in the system and then they place you in the holding que for 20 minutes..... But that is progress... :joy:

Share this post

Link to post
Share on other sites
Didn't find the answer you were looking for? Ask our VJ Immigration Lawyers.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
- Back to Top -

Important Disclaimer: Please read carefully the Visajourney.com Terms of Service. If you do not agree to the Terms of Service you should not access or view any page (including this page) on VisaJourney.com. Answers and comments provided on Visajourney.com Forums are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Visajourney.com does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. VisaJourney.com does not condone immigration fraud in any way, shape or manner. VisaJourney.com recommends that if any member or user knows directly of someone involved in fraudulent or illegal activity, that they report such activity directly to the Department of Homeland Security, Immigration and Customs Enforcement. You can contact ICE via email at Immigration.Reply@dhs.gov or you can telephone ICE at 1-866-347-2423. All reported threads/posts containing reference to immigration fraud or illegal activities will be removed from this board. If you feel that you have found inappropriate content, please let us know by contacting us here with a url link to that content. Thank you.