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JJ Day

NVC Phone Issues

By JJ Day in National Visa Center (Dept of State)

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JJ Day Explorer

JJ Day   22

Posted
Filed: Country: Canada
 Timeline
Posted

Am I the only one finding it impossible to get through to the NVC? All last week it was busy no matter what time of day I called. First thing in the morning, late at night, all busy. And now this week I am able to get through, but after going through the automated menu I end up at the message saying the NVC is closed. But this is during normal operating hours. This is my third week trying to get in touch with them and I have yet to be successful.

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TBoneTX Grand Master

TBoneTX   43,476

Posted
Filed: Citizen (apr) Country: Ecuador
 Timeline
Posted

*** Thread moved from CR-1 Process forum to the NVC forum. ***

06-04-2007 = TSC stamps postal return-receipt for I-129f.

06-11-2007 = NOA1 date (unknown to me).

07-20-2007 = Phoned Immigration Officer; got WAC#; where's NOA1?

09-25-2007 = Touch (first-ever).

09-28-2007 = NOA1, 23 days after their 45-day promise to send it (grrrr).

10-20 & 11-14-2007 = Phoned ImmOffs; "still pending."

12-11-2007 = 180 days; file is "between workstations, may be early Jan."; touches 12/11 & 12/12.

12-18-2007 = Call; file is with Division 9 ofcr. (bckgrnd check); e-prompt to shake it; touch.

12-19-2007 = NOA2 by e-mail & web, dated 12-18-07 (187 days; 201 per VJ); in mail 12/24/07.

01-09-2008 = File from USCIS to NVC, 1-4-08; NVC creates file, 1/15/08; to consulate 1/16/08.

01-23-2008 = Consulate gets file; outdated Packet 4 mailed to fiancee 1/27/08; rec'd 3/3/08.

04-29-2008 = Fiancee's 4-min. consular interview, 8:30 a.m.; much evidence brought but not allowed to be presented (consul: "More proof! Second interview! Bring your fiance!").

05-05-2008 = Infuriating $12 call to non-English-speaking consulate appointment-setter.

05-06-2008 = Better $12 call to English-speaker; "joint" interview date 6/30/08 (my selection).

06-30-2008 = Stokes Interrogations w/Ecuadorian (not USC); "wait 2 weeks; we'll mail her."

07-2008 = Daily calls to DOS: "currently processing"; 8/05 = Phoned consulate, got Section Chief; wrote him.

08-07-08 = E-mail from consulate, promising to issue visa "as soon as we get her passport" (on 8/12, per DHL).

08-27-08 = Phoned consulate (they "couldn't find" our file); visa DHL'd 8/28; in hand 9/1; through POE on 10/9 with NO hassles(!).

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Dohan Rising Star

Dohan   133

Posted
Filed: Lift. Cond. (apr) Country: India
 Timeline
Posted

I am not sure if their office is in New York but they are definitely on the East Coast. East Coast has been hit with a pretty bad storm, so government offices and schools have been closed until further notice. You are better off calling next week on Monday.

K-1 Visa

Service Center: Texas Service Center

Transferred? No

Consulate: Mumbai, India

 

Met at University in UK: 2010

Engaged in India: 03/31/2014

I-129F Sent: 06/20/2014

NOA1: 06/25/2014

NOA2: 12/16/2014

NOA2 Hardcopy Received: 12/23/2014

Case Sent to NVC: 12/23/2014

NVC Case Number Assigned: 01/05/2015

Case Sent to Consulate: 01/08/2015

Case "Ready" at Consulate: 01/09/2015

Applied for PCC: 01/20/2015

PCC in hand: 02/23/2015

Medical: 01/23/2015

Completed DS-160 and paid visa fee: 02/20/2015

Interview: 03/13/2015 APPROVED :)--> Same day went into AP

Visa "issued" on CEAC webstie: 03/16/2015

:goofy: :goofy: Visa in hand! 03/18/2015 :goofy::goofy:

POE: 06/04/2015 :dancing: :dancing: :dancing:

AOS Journey

06.11.2015- City Hall Wedding

06.29.2015- Mailed AOS Package

07.01.2015 - Package Delivered at Chicago Lockbox

07.02.2015- Date Received as per USCIS

07.09.2015- NOA1 for EAD/AP

07.24.2015- RFE :ranting:

08.13.2015- USCIS accepted RFE response

09.08.2015- EAD received

Waiting for the interview :clock:

12.19.2015 WE GOT THE GREEN CARD IN THE MAIL!!!!! No interview :)

ROC

10.25.2017 ROC packet received by VT Service Center

11.02.2017- Received NOA dated 10.26.2017

11.29.17- Completed Biometrics

Waiting for the interview :clock:

 

 

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JJ Day Explorer

JJ Day   22

Posted
Filed: Country: Canada
 Timeline
  • Author
Posted

I wondered if the storm may have had something to do with it. That still doesn't explain the two weeks prior, when I was calling at least 10 times an hour from 7am to midnight without success. When I finally do get through it will feel like I've won the lottery. Trying to remain patient, but everyone here understands how difficult that can be...

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Dualie Rising Star

Dualie   185

Posted
Filed: Citizen (apr) Country: Canada
 Timeline
Posted (edited)

Except for their closure due to the storm, what you describe is normal. You just have to keep trying and be patient. I am not sure if their new automated system is much of an improvement because the sheer volume of calls they receive would bog down most systems. When I was going through NVC redial was my best friend. All you can do is keep trying. I hear that the best times to call are 7AM and 11PM their time. I had my best luck between 11 AM and 12 noon. Their office is in New Hampshire.

Edited by Dualie

ROC

01/18/2017   Sent in I-751

01/26/2017   Check cashed

01/28/2017   Received NOA dated 01/20/2017

02/16/2017   Biometrics done

10/24/2017   Traveled to Minneapolis for I551 stamp

02/26/2018     Case received by Field Office - S. Paul

05/012018     Case transferred to another USCIS office for processing 

N-400

02/02/2018    Filed N-400 online

02/05/2018    NOA online - NOA letter 02/09/2018

02/21/2018     Biometrics walk-in

 

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spousewaitingvisa Enthusiast

spousewaitingvisa   39

Posted
Filed: Lift. Cond. (pnd) Country: India
 Timeline
Posted

NVC is closed today and will be reopened at 3.30 pm.

Check out this site:

http://travel.state.gov/content/visas/english/immigrate/nvc/nvc-contact-information.html

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tragopan Rookie

tragopan   0

Posted
Filed: IR-1/CR-1 Visa Country: Thailand
 Timeline
Posted

http://travel.state.gov/content/visas/english/immigrate/nvc/nvc-contact-information.html

Due to extremely hazardous weather conditions, the National Visa Center will open at 3:30 p.m. on Wednesday, January 28, 2015. We apologize for any inconvenience.

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Blueblood Explorer

Blueblood   5

Posted
Filed: K-1 Visa Country: Philippines
 Timeline
Posted

They're going to get slammed with calls tonight. Maybe they'll be low on staff as well. It'll be interesting to see what, if any, lucky people have tonight and for the remainder of the week.

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tragopan Rookie

tragopan   0

Posted
Filed: IR-1/CR-1 Visa Country: Thailand
 Timeline
Posted (edited)

I am getting through but, after the 2 minutes of dual language messages, still says '... the NVC is closeed. Please call back on the next business day...'

Edited by tragopan
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lizascissors Explorer

lizascissors   65

Posted
Filed: Citizen (pnd) Country: United Kingdom
 Timeline
Posted

I usually had to call 20-30 times to get through, and then waited on hold for 60-90 minutes before talking to someone. Hang in there and keep trying!

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Sirliner Enthusiast

Sirliner   26

Posted
Filed: K-1 Visa Country: Philippines
 Timeline
Posted

As soon as you hear the busy tone, hang up and redial. And keep doing it over and over. 10, 20, 30 or more times. Eventually you get through to be put on hold. Wait, wait and wait some more. Finally a live person will answer.

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