Case not found

[drenie_elyonie 12]

Been calling uscis for the past week, since our case is now outside of normal processing times. Filed last Feb 25, 2014, then got a letter last June 5 that our case will be delayed for approximately 6 months. Now it's December 8 and when I call USCIS the system tells me that my case could not be found. How convenient for them to have their system break down when people are going on vacation and not around to fix stuff...seriously this is making us very frustrated and sad. Anybody else in the same (or worse) situation?

[moemac59 192]

Been calling uscis for the past week, since our case is now outside of normal processing times. Filed last Feb 25, 2014, then got a letter last June 5 that our case will be delayed for approximately 6 months. Now it's December 8 and when I call USCIS the system tells me that my case could not be found. How convenient for them to have their system break down when people are going on vacation and not around to fix stuff...seriously this is making us very frustrated and sad. Anybody else in the same (or worse) situation?

You need to speak to a Tier 2 person who is an Immigration Officer (IO). The first person that you talk to won't really have anything specific about your case. When I had sent my AOS application in, I was always told that they could not find my file in the system and I insisted on being transferred to the wait for a tier 2 operator. The tier 2 person was always able to update me on the status of my file.

[drenie_elyonie 12]

You need to speak to a Tier 2 person who is an Immigration Officer (IO). The first person that you talk to won't really have anything specific about your case. When I had sent my AOS application in, I was always told that they could not find my file in the system and I insisted on being transferred to the wait for a tier 2 operator. The tier 2 person was always able to update me on the status of my file.

Hi moemac59 thanks for the tip! I'll try it when I call them again, did not think of that earlier tsk tsk...the tier1 just reiterated what I already knew from their automated system, sigh. Even when my husband, who is in the US navy, tried talking to their lawyers they gave him the same answer. I was hoping they would have more input but yeah...I'm just hoping this just means they are updating our case! I feel like they're just giving us canned answers.

[TBoneTX 43,058]

*** Thread moved from main AOS/Family-Based forum to the Case Progress subforum. ***

[Derwood 202]

Been calling uscis for the past week, since our case is now outside of normal processing times. Filed last Feb 25, 2014, then got a letter last June 5 that our case will be delayed for approximately 6 months. Now it's December 8 and when I call USCIS the system tells me that my case could not be found. How convenient for them to have their system break down when people are going on vacation and not around to fix stuff...seriously this is making us very frustrated and sad. Anybody else in the same (or worse) situation?

Another NPIW case waiting more than six months.

Are you following the main NPIW thread?

http://www.visajourney.com/forums/topic/452854-notice-of-potential-interview-waiver-case/page-36