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USCIS Website not displaying case info anymore

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Filed: K-1 Visa Country: Canada
Timeline

When I check my case status it says

"At this time USCIS cannot provide you with information for your case. Please contact the NCSC 1 (800) 375-5283 for additional information."

Normally it says case is in "Initial Review" but that is not showing up anymore.

Anyone else experiencing this issue?

Thanks

K-1 Timeline

09/15/14 - Mailed I-129F
09/25/14 - NOA1 Text Message
05/04/15 - NOA2 Text message - Approved
09/15/15 - Interview Montreal [221(g) given for missing ORIGINAL Birth Certificate]
09/15/15 - Ceac Status shows Admin Processing for Sept 15th
11/13/15 - Sent missing document via Loomis to Montreal
11/16/15 - Loomis Tracking shows delivered
11/19/15 - Ceac Status shows Admin Processing for Nov 19th
11/21/15 - Ceac Status shows READY for Nov 21st [Case Creation Date updated to Nov 21st]
11/25/15 - Ceac Status shows Admin Processing for Nov 25th
11/30/15 - VISA Issued !!!!!
12/07/15 - VISA in hand

AOS Timeline

03/26/16 - Mailed AOS Package
04/03/16 - USCIS Received
05/04/16 - Biometrics Done
05/07/16 - RFE Received (I-864 Joint Sponsor Documentation)
06/28/16 - EAD/AP Approved

07/11/16 - GREEN CARD APPROVED!!! / No Interview :dance:
07/13/16 - 2 Year Conditional Green Card arrived in mail

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Filed: AOS (apr) Country: Germany
Timeline

Yep, I've been experiencing this for quite some time now.

(L) Meike & Alex (L)


2nbu1cx.jpg

Got engaged :wub:(August 29th, 2014)

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Click Spoiler to show i-129F K-1 Visa application processes

hgOf2QL.png?1

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November 16th - Applied for SS Card
November 16th - Got marriage certificate

November 20th - Married!!! <3
December 9th - AOS package sent

December 18th - NOA's received for all three!!

December 21st - NOA1 hard copy in the mail

Dec 30th - Bio-metrics letter in the mail

Jan 12th, 2016 - Bio-metrics completed!!

Jan 15th - RFIEEE!!!!!!!!!!!!!!!!!!!!!!!!

Feb 23rd - RFIE response mailed back
Feb 26th - RFIE response received
March 8th - EAD/AP APPROVEDDDDDDDDDDD!!!!! (On my birthday too~)

March 16th - Card received in the mail~
May 17th - GREEN CARD APPROVED!!!! NO INTERVIEW NEEDED

May 23rd - NOA approval in the mail

May 25th - Green card in HAAAAAAAAAAAAAND

Future ROC filing date: Feb 16th, 2018

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Filed: Citizen (apr) Country: Ecuador
Timeline

*** Thread moved from K-1 Process forum to the USCIS Service Centers forum -- topic involves a technical function of USCIS. ***

06-04-2007 = TSC stamps postal return-receipt for I-129f.

06-11-2007 = NOA1 date (unknown to me).

07-20-2007 = Phoned Immigration Officer; got WAC#; where's NOA1?

09-25-2007 = Touch (first-ever).

09-28-2007 = NOA1, 23 days after their 45-day promise to send it (grrrr).

10-20 & 11-14-2007 = Phoned ImmOffs; "still pending."

12-11-2007 = 180 days; file is "between workstations, may be early Jan."; touches 12/11 & 12/12.

12-18-2007 = Call; file is with Division 9 ofcr. (bckgrnd check); e-prompt to shake it; touch.

12-19-2007 = NOA2 by e-mail & web, dated 12-18-07 (187 days; 201 per VJ); in mail 12/24/07.

01-09-2008 = File from USCIS to NVC, 1-4-08; NVC creates file, 1/15/08; to consulate 1/16/08.

01-23-2008 = Consulate gets file; outdated Packet 4 mailed to fiancee 1/27/08; rec'd 3/3/08.

04-29-2008 = Fiancee's 4-min. consular interview, 8:30 a.m.; much evidence brought but not allowed to be presented (consul: "More proof! Second interview! Bring your fiance!").

05-05-2008 = Infuriating $12 call to non-English-speaking consulate appointment-setter.

05-06-2008 = Better $12 call to English-speaker; "joint" interview date 6/30/08 (my selection).

06-30-2008 = Stokes Interrogations w/Ecuadorian (not USC); "wait 2 weeks; we'll mail her."

07-2008 = Daily calls to DOS: "currently processing"; 8/05 = Phoned consulate, got Section Chief; wrote him.

08-07-08 = E-mail from consulate, promising to issue visa "as soon as we get her passport" (on 8/12, per DHL).

08-27-08 = Phoned consulate (they "couldn't find" our file); visa DHL'd 8/28; in hand 9/1; through POE on 10/9 with NO hassles(!).

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Filed: K-1 Visa Country: Libya
Timeline

Mine was doing that for a few days because of the new system, so I thought, then poof! It magically started working and my petition was approved. Maybe that will happen to you too!!! :)

19-Sept-14: I-129F Delivered

23-Sept-14: NOA1 (I-797C ~ Texas Lockbox accepted I-129F)

24-Sept-14: NOA1 (E-mail & Text)

Sent to California Service Center

3-Nov-14: Requested expedite by mailed letter with UN Human Rights Reports (Humanitarian Situation)

14-Nov-14: NOA2 (I-129F Petition Approved ~ E-mail & Text)

1-Dec-14: NVC Received Case

2-Dec-14: NVC Case Number Assigned

9-Dec-14: Embassy Received

3-Feb-15: "Package 3" Received/Turned In

25-Feb-15: "Package 4" - Received Interview Date

19-Mar-15: Interview ~ Approved

27-Mar-15: Visa Issued

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Filed: K-1 Visa Country: United Kingdom
Timeline

You have two options to get updated information.

1. If you create a login with USCIS and add your case # you will be able to see the last updated date when you log in - it removes the validation errors.

2. If you want the updated date and you want to know what happened 'initial review, ARN changed' you should call the toll free number in the error message. Enter your case number through there and it will tell you step by step what has occurred.

Almost everyone is having this problem. I am able to login and see our updated date but not an actual status. Frustrating to say the least - I would think USCIS needs to put more effort into hiring and training staff to approve petitions instead of needlessly updating tools on the site which haven't even worked since their release.

Edited by Megan & Luke

Our K-1 at Texas Service Center

I-129F Sent: 07-02-14 (USPS Overnight Express)
I-129F Rcvd: 07-03-14
NOA1: 07-08-14

NOA1 Hardcopy: 07-14-14

ARN Changed: 07-16-14

NOA2: 01-23-15 (199 days)

Sent to NVC: 01-27-15

NOA2 Hardcopy: 01-30-15 (No consulate listed, inquiry opened)

NVC Received: 02-06-15 (Case # assigned)

NVC Sent: 02-19-15

London Embassy Received: 02-23-15

Readiness Submitted: 03-02-2015

Packet 3 Received: 03-03-2015

Packet 4 Received: 03-12-2015

Medical: 03-04-15 (Passed)

Interview: 04-10-2015 (Approved!)

Visa Issued: 04-15-2015

Visa In Hand: 04-21-2015

POE: 05-03-2015

Wedding: July 10, 2015

3,419 miles (L) Distance means nothing when your heart says "I love you"

YVjFm5.png

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Filed: AOS (apr) Country: Germany
Timeline

You have two options to get updated information.

1. If you create a login with USCIS and add your case # you will be able to see the last updated date when you log in - it removes the validation errors.

2. If you want the updated date and you want to know what happened 'initial review, ARN changed' you should call the toll free number in the error message. Enter your case number through there and it will tell you step by step what has occurred.

Almost everyone is having this problem. I am able to login and see our updated date but not an actual status. Frustrating to say the least - I would think USCIS needs to put more effort into hiring and training staff to approve petitions instead of needlessly updating tools on the site which haven't even worked since their release.

Yup, when you make an account you'lol be able to see if anything updated or changed! It should look something like this.post-193392-0-80541700-1416801970_thumb.jpg

(L) Meike & Alex (L)


2nbu1cx.jpg

Got engaged :wub:(August 29th, 2014)

--------------------------------------------------------------------
Click Spoiler to show i-129F K-1 Visa application processes

hgOf2QL.png?1

--------------------------------------------------------------------
November 16th - Applied for SS Card
November 16th - Got marriage certificate

November 20th - Married!!! <3
December 9th - AOS package sent

December 18th - NOA's received for all three!!

December 21st - NOA1 hard copy in the mail

Dec 30th - Bio-metrics letter in the mail

Jan 12th, 2016 - Bio-metrics completed!!

Jan 15th - RFIEEE!!!!!!!!!!!!!!!!!!!!!!!!

Feb 23rd - RFIE response mailed back
Feb 26th - RFIE response received
March 8th - EAD/AP APPROVEDDDDDDDDDDD!!!!! (On my birthday too~)

March 16th - Card received in the mail~
May 17th - GREEN CARD APPROVED!!!! NO INTERVIEW NEEDED

May 23rd - NOA approval in the mail

May 25th - Green card in HAAAAAAAAAAAAAND

Future ROC filing date: Feb 16th, 2018

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