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Steveventure

NVC contact

By Steveventure in National Visa Center (Dept of State)

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Steveventure Rookie

Steveventure   0

Posted
Filed: IR-1/CR-1 Visa Country: Philippines
 Timeline
Posted

I have been calling NVC all day long and get nothing...no busy signal, no ring...nothing! I suddenly realized that it's a Federal holiday, but still would think I'd at least get a message. Anyway, what is the best email for inquiries? They give both NVCinquiry@State.gov and askNVC@State.gov. Which is best to write to? How long is it typically for a response to email?

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POA Rising Star

POA   175

Posted
Filed: Citizen (apr) Country: Philippines
 Timeline
Posted (edited)

Call them around 7PM or 11:50am MNL TIME. 7pm because it is their opening time and 11:50am is 10 mins before they close. That's what I did when I was in the PH. I am the beneficiary. When I tried calling them in the mid of the day US time, i usually get busy tone.

They don't usually reply timely in email. If I could remember it was a few weeks. I used NVCinquiry@State.gov but never used the other email so I am not sure which is better.

Edited by POA
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Sirliner Enthusiast

Sirliner   26

Posted
Filed: K-1 Visa Country: Philippines
 Timeline
Posted

Email takes several weeks to get a reply. At least for me it did. Best bet is phone. Just keep hitting your redial button until you get put on hold, eventually a live person will pick up. May take up to an hour, so patience is required.

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TBoneTX Grand Master

TBoneTX   43,058

Posted
Filed: Citizen (apr) Country: Ecuador
 Timeline
Posted

*** Thread moved from CR-1 Process forum to the NVC forum. ***

06-04-2007 = TSC stamps postal return-receipt for I-129f.

06-11-2007 = NOA1 date (unknown to me).

07-20-2007 = Phoned Immigration Officer; got WAC#; where's NOA1?

09-25-2007 = Touch (first-ever).

09-28-2007 = NOA1, 23 days after their 45-day promise to send it (grrrr).

10-20 & 11-14-2007 = Phoned ImmOffs; "still pending."

12-11-2007 = 180 days; file is "between workstations, may be early Jan."; touches 12/11 & 12/12.

12-18-2007 = Call; file is with Division 9 ofcr. (bckgrnd check); e-prompt to shake it; touch.

12-19-2007 = NOA2 by e-mail & web, dated 12-18-07 (187 days; 201 per VJ); in mail 12/24/07.

01-09-2008 = File from USCIS to NVC, 1-4-08; NVC creates file, 1/15/08; to consulate 1/16/08.

01-23-2008 = Consulate gets file; outdated Packet 4 mailed to fiancee 1/27/08; rec'd 3/3/08.

04-29-2008 = Fiancee's 4-min. consular interview, 8:30 a.m.; much evidence brought but not allowed to be presented (consul: "More proof! Second interview! Bring your fiance!").

05-05-2008 = Infuriating $12 call to non-English-speaking consulate appointment-setter.

05-06-2008 = Better $12 call to English-speaker; "joint" interview date 6/30/08 (my selection).

06-30-2008 = Stokes Interrogations w/Ecuadorian (not USC); "wait 2 weeks; we'll mail her."

07-2008 = Daily calls to DOS: "currently processing"; 8/05 = Phoned consulate, got Section Chief; wrote him.

08-07-08 = E-mail from consulate, promising to issue visa "as soon as we get her passport" (on 8/12, per DHL).

08-27-08 = Phoned consulate (they "couldn't find" our file); visa DHL'd 8/28; in hand 9/1; through POE on 10/9 with NO hassles(!).

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