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sheenaspapi

Delta flight issue

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Filed: K-1 Visa Country: Philippines
Timeline

What a terrible day. Sheena had a 815am flight on Delta coming to the states finally. She says goodbye to her family, gives her cel phone to her dad and stands in line to check in at Manila. She has been up since 3am and at the airport by 6am.

At the ticket counter she hands her passport and flight info to the agent. The agents wants to see the credit card that the ticket was purchased on before she can check in.

I call Delta and of course there is nothing they can do its their policy in certain cities to prevent fraud. Of course they charged my credit card and got their money.

The ticket I purchased had a $75.00 rescheduling fee plus the ticket difference. Same flight on the 2nd was $40.00 less so it cost only $40.00.

Get this, I still have to go to the closest Delta ticket counter to confirm my credit card and ID before she can fly. Closest Delta counter is Kansas City 2 hours away.

I am so mad, depressed and frustrated. I haven't heard from Sheena since she left the airport. I know she is very upset just as I am. I havent felt this helpless in a long time.

Waiting another few days isnt a big deal considering how long this whole process has taken. I just cannot believe the hassle of this. Her cousin flew Delta 3 months ago and no one asked to see the credit card.


November 2009- Met online

May 13,2010- Visited in Cebu, Philippines

July 01, 2010 I-129f mailed to Cali

July 06,2010- USCIS confirmed delivery

July 12,2010- NOA-1

July 21,2010- file touched

Nov. 19,2010- NOA2 Approved!!!!

Nov. 24, 2010- NVC received

Nov. 30,2010- Hardcopy recieved in mail

Nov. 30, 2010-case number received from NVC via phone

case forwarded to Manilla

Dec. 06, 2010- paid Visa fee at BPI

Dec. 07,2010-Embassy recieved

Dec. 28, 2010- Appt. finally scheduled

Jan. 11,2011- Medical exam

Jan. 18,2011- Interview APPROVED!!!

Jan. 19,2011- Visa printed

Jan. 22, 2011- Visa delivered

Jan. 30, 2011- Guam

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Wow that is bad. I flew my wife and daughter from Manila in July and they had no problem. I purchased the tickets on-line with my credit card. The only issue was that she was charged an additional "fee" because the tickets were purchased outside the Philippines. She was never asked to show the credit card, nor was I.

Edited by DaveE

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That's crazy!

Can you not scan your credit card and email it to her? Whenever my ticket is purchased by my mom, I usually bring a photocopy of the card to show which has her signature. Maybe you can do the same so that you do not need to drive 2 hours to a Delta counter?

I am so sorry you guys had to endure that! Will you be able to get a refund?


My Journey:

We met through a study-abroad program in Shanghai, China in August of 2009

We got engaged March of 2010

I received my K1 VISA in 6 months (June-December 2010)

We were married 04/02/2011
I received my conditional 2-year greencard (AOS) in 2.5 months with no interview (April-June 2011)

Our son was born 02/03/2013

I received my masters degree in Speech-Language Pathology 04/17/2013

I received my 10-year greencard (ROC) in 3 months with no interview (March-June 2013)

My husband returned from deployment 06/20/2013

My naturalization journey took 4 months (April-August 2014)

I became a US citizen on 08/01/2014

Received passport in 3 weeks (regular processing)

Thank you, VJ! smile.png

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Filed: K-1 Visa Country: Brazil
Timeline

What a terrible day. Sheena had a 815am flight on Delta coming to the states finally. She says goodbye to her family, gives her cel phone to her dad and stands in line to check in at Manila. She has been up since 3am and at the airport by 6am.

At the ticket counter she hands her passport and flight info to the agent. The agents wants to see the credit card that the ticket was purchased on before she can check in.

I call Delta and of course there is nothing they can do its their policy in certain cities to prevent fraud. Of course they charged my credit card and got their money.

The ticket I purchased had a $75.00 rescheduling fee plus the ticket difference. Same flight on the 2nd was $40.00 less so it cost only $40.00.

Get this, I still have to go to the closest Delta ticket counter to confirm my credit card and ID before she can fly. Closest Delta counter is Kansas City 2 hours away.

I am so mad, depressed and frustrated. I haven't heard from Sheena since she left the airport. I know she is very upset just as I am. I havent felt this helpless in a long time.

Waiting another few days isnt a big deal considering how long this whole process has taken. I just cannot believe the hassle of this. Her cousin flew Delta 3 months ago and no one asked to see the credit card.

That's sad to hear and rediculous.

I hate Delta and will never fly them ever again after the last 'incident'. Was taxing out to the take-off line and then the cabin fills with smoke. Apparently oil dripped on the AC and smoked the ####### out of the cabin. They had to disable something in the tail for the entire take-off, flight and landing, (some engine or some #######, forgot, it was late) and after they aired out the plane for 3 hrs, it left, at 2am in the morning.

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That sucks. I was worried about that too, but my wife was never asked for the credit card when she got at the airport either. I am pretty sure she flew delta also.


For our Full timeline

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Removal of conditions Journey

16 March 2012 Sent I-751 package from Aviano AB, Italy.

29 March 2012 Received everything back...wrong fee. thought we didn't have to pay biometrics since we were sending fingerprint cards and passport photos.

30 March 2012 Sent everything out again from Aviano AB, Italy.

10 April 2012 Check cashed

17 April 2012 Received NOA1 dated 6 April.

06 Dec 2012 Received 10 yr green card. Letter said it was approved 28 November 2012.

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It should have been enough that she called you and you spoke to them, it is just mean that they did not allow her to board. The fact that you spoke to someone is enough to prove that there was no "Fraud" I would suggest writing a letter of complaint.


My Journey:

We met through a study-abroad program in Shanghai, China in August of 2009

We got engaged March of 2010

I received my K1 VISA in 6 months (June-December 2010)

We were married 04/02/2011
I received my conditional 2-year greencard (AOS) in 2.5 months with no interview (April-June 2011)

Our son was born 02/03/2013

I received my masters degree in Speech-Language Pathology 04/17/2013

I received my 10-year greencard (ROC) in 3 months with no interview (March-June 2013)

My husband returned from deployment 06/20/2013

My naturalization journey took 4 months (April-August 2014)

I became a US citizen on 08/01/2014

Received passport in 3 weeks (regular processing)

Thank you, VJ! smile.png

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Filed: K-1 Visa Country: Philippines
Timeline

I am sorry for your situation. I can't believe they would do that. Thanks for posting. I was planning on having my fiancee fly delta with a ticket I purchase with a credit card too. I'll have to rethink that now.

-James


James and Cynthia

08-22-2008 - Met my wonderful wife in the Philippines.
03-21-2010 - I proposed to her in the Philippines.
09-07-2010 - I-129F filed for K-1 Visa.
09-12-2010 - NOA1 confirmation email received.
11-02-2010 - I visitied the Philippines again.

02-07-2011 - NOA2 email recieved. Approved.
03-22-2011 - Case at USEM.

04-15-2011 - Interview Date. She passed.
05-01-2011 - POE

06-25-2011 - We were married.

-Life has been great ever since.

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Filed: K-1 Visa Country: Philippines
Timeline

I have to show the credit card with my ID in person. That is the only way they can confirm that the card isnt being used by someone other than me. Sounds crazy.

No refunds. I guess I am lucky that it only cost about $40 to reschedule. The airline industry is like the IRS. Their way or the highway and you cant do ####### about it.

I havent heard from Sheena in 7 hours. I am pretty sure that she is very upset and crying in her pillow and I completely understand. I feel the same. My hands finally have quit shaking enough to type.

I am gonna try to call them and see what happens.


November 2009- Met online

May 13,2010- Visited in Cebu, Philippines

July 01, 2010 I-129f mailed to Cali

July 06,2010- USCIS confirmed delivery

July 12,2010- NOA-1

July 21,2010- file touched

Nov. 19,2010- NOA2 Approved!!!!

Nov. 24, 2010- NVC received

Nov. 30,2010- Hardcopy recieved in mail

Nov. 30, 2010-case number received from NVC via phone

case forwarded to Manilla

Dec. 06, 2010- paid Visa fee at BPI

Dec. 07,2010-Embassy recieved

Dec. 28, 2010- Appt. finally scheduled

Jan. 11,2011- Medical exam

Jan. 18,2011- Interview APPROVED!!!

Jan. 19,2011- Visa printed

Jan. 22, 2011- Visa delivered

Jan. 30, 2011- Guam

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Filed: IR-5 Country: Philippines
Timeline

I was also thinking the same thing for my parents...I guess I will let them buy the tickets then online with their own credit card just to avoid this from happening to them.

Thanks for sharing, OP. I'm sorry this happens to you, hope you get a refund.


USCIS: IR-5

03/22/2010 - Sent I-130 for Both Parents via Express Mail

03/23/2010 - I-130 RCVD by USCIS

03/31/2010 - NOA 1 Receipt Date

04/14/2010 - NOA 1 RCVD

09/22/2010 - Approved

09/28/2010 - RCVD NOA 2

NVC:

10/06/2010 - NVC RCVD our Case from USCIS

10/12/2010 - All Day trying to Call NVC; line is sooo BUSY.

10/13/2010 - @ 1:28 AM CT I RCVD an email from NVC for my Mom's Case# & to pay AOS fee bill of $88. Haven't RCVD any yet for my Dad's petition.

10/13/2010 - @ 3:49 AM CT I RCVD an email from NVC for my Mom's DS-3032

10/13/2010 - @ 5:08 AM CT Emailed NVC to registered our respective Email Add'es.

10/13/2010 - @ 2:47 PM CT Finally got thru to NVC & registered our Email Add'es & Got my Dad's NVC Case#. Yey!

10/14/2010 - Paid AOS fee of $88.00 for Both Parents

10/14/2010 - Emailed DS 3032

10/15/2010 - @ 10:30 PM RCVD an email from NVC for my Dad's ACL Universal

10/16/2010 - @ 12:53 PM RCVD Signed DOCS package from my Parents

10/19/2010 - @ 12:33 AM AOS shown as PAID & Printed the AOS Cover Sheet

10/20/2010 - Sent DS 3032 Hard Copy

10/25/2010 - DS 3032 Delivered

10/28/2010 - Sent I-864 (AOS) on the Mail

10/28/2010 - @ 4:49 AM DS 3032 Accepted

11/01/2010 - IV Fee Bill Generated

11/02/2010 - AOS Delivered

11/15/2010 - My Parents RCVD their NEW Passports, PAID IV Fee Bill of $404 for each Parent

11/16/2010 - IV Fee Bill shown as PAID & Printed the coversheet

12/02/2010 - DS 230 Mailed

12/30/2010 - NVC emailed me Case Complete

01/18 & 19/2011 - Medical DONE

02/03/2011 - Interview @8:30 AM APPROVED!!!

02/09/2011 - Visa on Hand

03/11/2011 - Fly out, POE: San Fo

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Filed: Country: Nigeria
Timeline

Scanning your ID and the credit card info and emailing it to her should be enough. If you have a Delta account, you should be able to just talk it over on the phone with a customer rep rather than drive there. You should file a complaint.

Edited by Tero

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Okay, that is just weird. My dad is a retired Airline pilot and my mom is currently the customer relations manager of the PAL airport in Manila and I just asked her about this. She said that

1. If ticket was purchased in a ticket office, no need to show anything

2. If purchased online via someone else's credit card, a photocopy of it with authorization SHOULD HAVE SUFFICED.

:/

Sorry for your ordeal. When did you resched it for?


My Journey:

We met through a study-abroad program in Shanghai, China in August of 2009

We got engaged March of 2010

I received my K1 VISA in 6 months (June-December 2010)

We were married 04/02/2011
I received my conditional 2-year greencard (AOS) in 2.5 months with no interview (April-June 2011)

Our son was born 02/03/2013

I received my masters degree in Speech-Language Pathology 04/17/2013

I received my 10-year greencard (ROC) in 3 months with no interview (March-June 2013)

My husband returned from deployment 06/20/2013

My naturalization journey took 4 months (April-August 2014)

I became a US citizen on 08/01/2014

Received passport in 3 weeks (regular processing)

Thank you, VJ! smile.png

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Filed: AOS (pnd) Country: Philippines
Timeline

OMG, good thing i read this thread. My airline is also Delta and flight will be on 26th of March. I think i will ask my fiance for photo copy and authorization letter. My fiance is currently deployed at Iraq, I'm not sure if he will have time to go to DElta airline office at Idaho. Or if there's an office in Idaho.

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OMG, good thing i read this thread. My airline is also Delta and flight will be on 26th of March. I think i will ask my fiance for photo copy and authorization letter. My fiance is currently deployed at Iraq, I'm not sure if he will have time to go to DElta airline office at Idaho. Or if there's an office in Idaho.

Make sure you get a photocopy of both the front and back of the card with signed authorization. :)

You need to file a complaint!


My Journey:

We met through a study-abroad program in Shanghai, China in August of 2009

We got engaged March of 2010

I received my K1 VISA in 6 months (June-December 2010)

We were married 04/02/2011
I received my conditional 2-year greencard (AOS) in 2.5 months with no interview (April-June 2011)

Our son was born 02/03/2013

I received my masters degree in Speech-Language Pathology 04/17/2013

I received my 10-year greencard (ROC) in 3 months with no interview (March-June 2013)

My husband returned from deployment 06/20/2013

My naturalization journey took 4 months (April-August 2014)

I became a US citizen on 08/01/2014

Received passport in 3 weeks (regular processing)

Thank you, VJ! smile.png

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I would call delta and request a supervisor, once you purchased the ticket with a credit card, normally thats the point that they verify it. If the ticket is for someone other than the your name (purchaser)

If they refuse to do anything, then I would do a charge back on your card as fraud , and try a different airline. Thats insane, you bought and paid for the ticket , no reason they should have to verify anything

Where did you purchase the ticket from, delta themselves or some 3rd party site?

Edited by Adam and Thet

07-24-2009 Received NOA1
08-05-2009 Touched
10-02-2009 I-797C for Biometrics Appt
10-26-2009 Biometrics Appt. Completed
05-11-2010 Request for Evidence on both the I129F and I130
07-01-2010 Case Transferred to Vermont Service Center
10-20-2011 Contacted Ombudsman
02-07-2012 Case denied after almost 3 years =(
03-07-2012 Appeal Filed!
01-20-2013 Contacted Ombudsman again...

06-25-2013 EOIR Appeal Review

Visit my blog at http://goo.gl/ON4wG/

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