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safarigiraffe

How to get through USCIS live assistance

By safarigiraffe in Adjustment of Status (Green Card) from K1 and K3 Family Based Visas

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safarigiraffe Contributor

safarigiraffe   0

Posted
Filed: Timeline
Posted

I wonder anyone has experience calling USCIS Customer Service at 1800-375-5283. How to get through to talk to their live assistance representative. I went though many button options following their voice instruction and couldn't find the specific button to get to a rep. Thanks a lot!!!

AOS Storyline:

---------- I-751 ----------

[July 11, 2012]: Biometrics appointment. [Day 42]

[June 27, 2012]: Received biometrics appointment notice. [Day 28]

[June 9, 2012]: Two-year green card expired. Driver's licence expired, too. Apply I-751 early, Folks! [Day 12]

[June 7, 2012]: Check cashed. [Day 10]

[June 1, 2012]: Package delivered to the Vermont office. USPS Priority is fast enough. [Day 4]

[May 29, 2012]: Sent I-751 package to Vermont office via Certified USPS Priority. [Day 1]

A long and short two-year. Time really flies!

---------- I-485 ----------

[June 9, 2010]: Interview Day! Very smooth after a long wait (2-3 hours wait). Got Green Card! [Day 89]

[May 7, 2010]: Received interview appointment - June 9th. No EAD yet though. [Day 56]

[April 20, 2010]: Biometric. About one hour wait time. [Day 39]

[April 7, 2010]: Walk-in biometric rejected. They didn't want to do it. [Day 26]

[April 4, 2010]: Received biometric appointment notice - April 20th. Dated March 30th. [Day 23]

[March 26, 2010]: Received NOAs for I-485, I-130, I-756, I-131. [Day 14]

[March 23, 2010]: Checks cashed. Case established on USCIS website. [Day 11]

[March 22, 2010]: Received texts and emails for receipt # for all 4 applications [Day 10]

[March 15, 2010]: Package received and signed by USCIS [Day 3]

[March 12, 2010]: Sent AOS package to Chicago office via USPS Express [Day 1]

[February, 2010]: Married.

[January, 2010]: Engaged.

[May 2008]: Met my husband.

[May 2006]: Changed to H1-B.

[Dec 2003]: Arrived as F-1.

ColtSeavers Newbie

ColtSeavers   0

Posted
Filed: AOS (pnd) Country: Germany
 Timeline
Posted
I wonder anyone has experience calling USCIS Customer Service at 1800-375-5283. How to get through to talk to their live assistance representative. I went though many button options following their voice instruction and couldn't find the specific button to get to a rep. Thanks a lot!!!

One of the options is "report problem with an application" or something like that. I called the other day and choosing that option I got a live person...

AOS Timeline:

(in the US since Aug 02, starting on J-1, currently on H-1B)

Sep 4, 2009: US wedding (legal wedding date)

Sep 25, 2009: church wedding in Germany

Dec 21, 2009: case sent to government

Dec 22, 2009: government receipt date

Dec 31, 2009: I-130, I-131, I-485, I-765 touched

Jan 3, 2010: NOAs received for I-130, I-131, I-485, I-765 (all dated 12/28/2009), received two copies of each NOA...

Jan 14, 2010: I-130, I-131, I-765 touched

Jan 25, 2010: Biometrics appointment NOA received (dated 1/14/2010) for 02/09/2010

Jan 27, 2010: Biometrics completed at the Detroit ASC (walk-in)

Jan 28, 2010: I-485, I765 touched

Feb 13, 2010: Interview NOA received (dated 2/9/2010) for interview on 3/25/2010 @ Detroit USCIS

Feb 19, 2010: Second interview NOA received (dated 2/16/2010) for interview on 3/31/2010 @ USCIS Detroit

Feb 22, 2010: called USCIS to ask about duplicate NOA, got confirmation that system shows interview date of 3/25

Feb 25, 2010: my firm's immigration law department informed me about a memo they received from USCIS stating that there were problems with duplicate interview appointments

Feb 26, 2010: received letter from USCIS about erroneous interview notice and clarification about correct interview date: 3/25/10

journeyingwithyou Contributor

journeyingwithyou   0

Posted
Filed: AOS (apr) Country: Philippines
 Timeline
Posted
One of the options is "report problem with an application" or something like that. I called the other day and choosing that option I got a live person...

I did too. If I am not wrong, the recorded voice will say "To report problem with a pending application, press 2". From there, follow the instruction which I think ask for your your receipt number first.

http://hubtvonline.blogspot.com/search/lab...;max-results=20

Adjustment of Status

CIS Office : Harlingen TX

Date Filed : 2009-12-10

NOA Date : 2009-12-22

RFE(s) :

Bio. Appt. : 2010-01-07

AOS Transfer** :

Interview Date : April 27, 2010

Approval / Denial Date :

Approved : April 27, 2010

Got I551 Stamp :

Greencard Received: May 28, 2010

Lona.C. Proficient

Lona.C.   16

Posted
Filed: Citizen (apr) Country: Canada
 Timeline
Posted

another option is click on the change adresse option , once you talk to a rep tell them you dont have to change adresse but you need to talk to a live rep ( thats what I did ,it worked )

 

129f for K1 visa filed in march 07 check my timeline for full info

03 March 2008 , received welcome letter and 2 year GC yeahhhhhhhhhhhhh

22 NOV 2009 to lift condition GC expires 22 Feb 2010

24 Nov 09 send in I 751 ( ROC , in VT )

25 Nov 09 Your item was delivered at 12:10 PM in SAINT ALBANS, VT 05479 to INS .

30 Nov 09 Check Cashed

21 Dec 09 biometric

On March 9, 2010, we ordered production of your new card.

12 March 2010 received approval letter in mail

16 March 2010 10 year Green Card received in mail exp date March 09 / 2020

April 14/2017 send N400 

04/25/17 credit card charged 

04/25/17 e mail NOA send 

05/01/17 hard copy of NOA dated 04/25 received in mail

05/06/17 biometric hard copy in mail 

05/19/17 Biometric appointment in Hartford CT 

07/17/17 Inline for Interview 

07/24/17 Interview letter in mail 

08/24/17 Interview in Springfield MA ... Yes Aproved

09/14/17 Oath Ceremony .... done I am a US citizen

09/22/17 Applied for Passport ( per reg mail ) 

10/04/17 got passport in mail  

10/13/17 got certificate in mail  , updated status with social security office 

AM DONE YEAHHHHHHHHHHH 

safarigiraffe Contributor

safarigiraffe   0

Posted
Filed: Timeline
  • Author
Posted

Thanks a lot everyone for such quick responses. I will try those options and post my experience here again.

AOS Storyline:

---------- I-751 ----------

[July 11, 2012]: Biometrics appointment. [Day 42]

[June 27, 2012]: Received biometrics appointment notice. [Day 28]

[June 9, 2012]: Two-year green card expired. Driver's licence expired, too. Apply I-751 early, Folks! [Day 12]

[June 7, 2012]: Check cashed. [Day 10]

[June 1, 2012]: Package delivered to the Vermont office. USPS Priority is fast enough. [Day 4]

[May 29, 2012]: Sent I-751 package to Vermont office via Certified USPS Priority. [Day 1]

A long and short two-year. Time really flies!

---------- I-485 ----------

[June 9, 2010]: Interview Day! Very smooth after a long wait (2-3 hours wait). Got Green Card! [Day 89]

[May 7, 2010]: Received interview appointment - June 9th. No EAD yet though. [Day 56]

[April 20, 2010]: Biometric. About one hour wait time. [Day 39]

[April 7, 2010]: Walk-in biometric rejected. They didn't want to do it. [Day 26]

[April 4, 2010]: Received biometric appointment notice - April 20th. Dated March 30th. [Day 23]

[March 26, 2010]: Received NOAs for I-485, I-130, I-756, I-131. [Day 14]

[March 23, 2010]: Checks cashed. Case established on USCIS website. [Day 11]

[March 22, 2010]: Received texts and emails for receipt # for all 4 applications [Day 10]

[March 15, 2010]: Package received and signed by USCIS [Day 3]

[March 12, 2010]: Sent AOS package to Chicago office via USPS Express [Day 1]

[February, 2010]: Married.

[January, 2010]: Engaged.

[May 2008]: Met my husband.

[May 2006]: Changed to H1-B.

[Dec 2003]: Arrived as F-1.

safarigiraffe Contributor

safarigiraffe   0

Posted
Filed: Timeline
  • Author
Posted

I pressed button #2 and then chose "lost receipt number". It went through immediately! The rep is very friendly.

In terms of specific question, they tend to tell you to follow the instruction exactly on the firms. So I think to hang around in this forum is more helpful than calling them if you are confused about a specific question.

Thanks again everyone.

AOS Storyline:

---------- I-751 ----------

[July 11, 2012]: Biometrics appointment. [Day 42]

[June 27, 2012]: Received biometrics appointment notice. [Day 28]

[June 9, 2012]: Two-year green card expired. Driver's licence expired, too. Apply I-751 early, Folks! [Day 12]

[June 7, 2012]: Check cashed. [Day 10]

[June 1, 2012]: Package delivered to the Vermont office. USPS Priority is fast enough. [Day 4]

[May 29, 2012]: Sent I-751 package to Vermont office via Certified USPS Priority. [Day 1]

A long and short two-year. Time really flies!

---------- I-485 ----------

[June 9, 2010]: Interview Day! Very smooth after a long wait (2-3 hours wait). Got Green Card! [Day 89]

[May 7, 2010]: Received interview appointment - June 9th. No EAD yet though. [Day 56]

[April 20, 2010]: Biometric. About one hour wait time. [Day 39]

[April 7, 2010]: Walk-in biometric rejected. They didn't want to do it. [Day 26]

[April 4, 2010]: Received biometric appointment notice - April 20th. Dated March 30th. [Day 23]

[March 26, 2010]: Received NOAs for I-485, I-130, I-756, I-131. [Day 14]

[March 23, 2010]: Checks cashed. Case established on USCIS website. [Day 11]

[March 22, 2010]: Received texts and emails for receipt # for all 4 applications [Day 10]

[March 15, 2010]: Package received and signed by USCIS [Day 3]

[March 12, 2010]: Sent AOS package to Chicago office via USPS Express [Day 1]

[February, 2010]: Married.

[January, 2010]: Engaged.

[May 2008]: Met my husband.

[May 2006]: Changed to H1-B.

[Dec 2003]: Arrived as F-1.

Tina&Roland Rising Star

Tina&Roland   4

Posted
Filed: Citizen (apr) Country: Canada
 Timeline
Posted

Press 1, 2, then 3. Hope that helps!

Naturalization Journey

----------------------------------------------------

12/18/12 - Send N-400 package to Phoenix Lockbox!

12/21/12 - Delivered and signed for by Fernando Dominguez

12/24/12 - E-mail notification that file sent to NBC (now able to check case status online!)

12/28/12 - E-mail notification that biometrics notice was sent!

01/08/13 - Biometrics!

04/02/13 - Interview! Passed!

May 2013 - Oath Ceremony!

fabulous02 Enthusiast

fabulous02   1

Posted
Filed: Citizen (apr) Country: India
 Timeline
Posted

I always press 1 for english, then press *1 ... it always takes you to a representative. He/She tells me that based on my selections I'm calling for XYZ but I just say, No I'm calling to get some questions answered.... works for me every time... hope this helps someone....

AOS timeline:

1st March 2010 - AOS packet received at Chicago (I-130, I-485, I-131, I-765)
9th March 2010 - Checks cashed
12th March 2010 - All 4 NOA's received
19th March 2010 - Applications touched biggrin.png
19th March 2010 - Received Biometrics letter for 2nd April
2nd April 2010 - Biometrics done
19th April 2010 - Received interview letter for May 21st biggrin.png
6th May 2010 - All applications touched. Status of I-765 changed to document production, status of I-131 changed to post decision activity.
10th May 2010 - Received approved AP in mail
21st May 2010 - AOS Interview, IO said he will approve the case... waiting for Green card smile.png
27th May 2010 - Received EAD card
17th June 2010 - Approval notice for I-130 received. Also received "Welcome to USA" letter biggrin.png
28th June 2010 - Finally received my GC.... Praise be to God smile.png

16th March 2012 - Sent ROC package
21st March 2012 - NOA1 date
20th April 2012 - Received Biometrics letter for 16th May

December 2012 - Received 10 year GC

01 Nov 2013 - Sent naturalization package

18 Feb 2014 - Oath ceremony done, naturalization complete!!

 
Didn't find the answer you were looking for? Ask our VJ Immigration Lawyers.

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