cannot track the case by the receipt number

[guy_from_russia 0]

i received a receipt for n400 processing. however, i have been unable to track the case. i got the error "Case Status Retrieval Failed." Is that normal or something may be wrong? Has anyone had that before?

[warlord 72]

Perfectly normal for the online tracking system. You very well like many of us never even be put in the system to track. I had the same thing, and called them up and was told many aren't entered or updated if they are entered. Basically it's pretty useless. I got my citizenship and never once saw my information being tracked on that online system...

[hotairguy 0]

Perfectly normal for the online tracking system. You very well like many of us never even be put in the system to track. I had the same thing, and called them up and was told many aren't entered or updated if they are entered. Basically it's pretty useless. I got my citizenship and never once saw my information being tracked on that online system...

Our petition is the same, cannot be found on the on-line system. Do you know what else this affects? The misinformation (800#) line will ask you for your service center number when you are trying to connect with a human. Since it cannot validate the service center number (it must use the same database), it will promptly hand up on you after a few attemps. So for the most money I have ever spent on a application, I get the worst service yet.

Marilyn and Peter.

[tammiandtom 0]

Does your case number have an * in it? We had to type that in as part of it. Just a thought, otherwise I don't know. Sorry!

[guy_from_russia 0]

yes, i did type the asterisk as it is one of the 13 characters they ask for. i guess it is what warlord thinks it is

[RICHIE07 0]

I can still login to check my status but there's no update at all.

[Katlady413 0]

I'm experiencing the same problem, and it's been a few months already since I filled my N400 (late December '07). I had the biometrics done already, so I know some progress is being made, however the website is just useless, I agree with warlord and hotairguy. And yes I think all naturalization application numbers have the * asterisk in it.

So don't worry about it.. it's the system's fault, not yours.

[churipu 4]

They are very behind with updating the system...many people have your problem and in my case...there have been no updates whatsoever online since september.

[den_grain 0]

i received a receipt for n400 processing. however, i have been unable to track the case. i got the error "Case Status Retrieval Failed." Is that normal or something may be wrong? Has anyone had that before?

I had the same problem but after I was done with fingerprints system was updated in the same date, and I had * in receipt number also, So you should be all right it is just how it is working now