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Statistics: POE Stats
Detroit US Port of Entry Reviews
Average Rating: 4.5
/ 5
171 Review(s)
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| Detroit |  Review #16967. Entry: 2019-12-19 |
Ben&Lan
Rating: 
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We had an uneventful, non-stressful, and overall wonderful POE experience at DTW. The officials were efficient, nice and we had no obstacles in our experience.
(updated on September 23, 2019)
| | | Detroit | Review #16890. Entry: 2019-05-09 |
Filters
Rating:
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Was very last in line. My CBP Officer was in training and a second Officer was present as well. The Officier in training was a bit confused, since i had no envelope (Data was on Passport). All i had was a paper from the Embassy, X-ray CD, Medical report & 2 Passport pictures and some info papers about SSN & Taxes. The socond officer knew what was going on and told me all they needed was that first paper. I could keep the rest... He said... They also had sofware problems on their comps., so i had to go in the back office. This officer there typed some stuff in his comp, kept all papers, incl. infos and medical, stamped my passport and congratulated me and gave me back my X-ray CD & Passport pictures and some new info about the GC. The whole thing took about 45 min. incl. wait inline & wait in office and security check afterwards. Everybody was friendly. My Bags didnt get searched. All went smooth.
| | | Detroit | Review #16793. Entry: 2019-01-16 |
Duane & Haney
Rating: 
· 1 person found this review helpful
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Pertains to DTW / Detroit Metro Airport.
There were many opinions on "which line" to take with regards to the POE, in the case of Detroit there have been some recent changes, and as far as I could tell, most all passports are being now processed electronically, via automatic kiosks. On the plane from Tokyo (layover) to the USA, I did not see that any immigration / customs forms were handed out.
Either way, according to multiple sources Haney (beneficiary) should either go with me to the USA line, or I with her to the immigration line. In the case of Detroit I was asked to go to the "special" all passport line, which appeared to be a line for special cases, as I could observe and hear students being interviewed, CR-1's, K-1's like us, etc.. When Haney came through last time on her tourist visa, she just went to a kiosk, so it truly appears to be a "special" line in Detroit.
We waited quite a while, at first there were not so many officers or booths opened, then they opened more, but each case seemed to take a long time.
When our turn came, we presented our packet, I went with Haney, both our passports were checked. The whole process did not run very well, from fingerprinting which seemed to take forever and had to be repeated multiple times, to the K-1 visa which presented difficulties to the officer attending to us. He was honest, and said he was having trouble, called a supervisor over for help, but couldn't seem to get Haney's information to "record" in the system, something didn't match up.
After about 20 minutes standing there, we were finally sent to secondary. Our officer told his colleague in secondary that when he entered the visa information the system did not allow him to select K-1, then mentioned the visa was dated 2016. I know Haney has two similar looking visas in her passport (tourist and K-1) and I honestly believe the officer was typing in the info from her tourist visa and mentioned that to him. Either way, after about another 15 minutes in secondary, Haney came out, reported that the process was very quick, and the officer in secondary apologized for the wait. I assume her realized they made a mistake after I pointed out the tourist visa, either way, it was over.
summary: Detroit has a "special line" which we were directed to for the K-1 visa, all the rest go through the kiosks. In our case, the officer made a mistake and typed in the information from Haney's tourist visa, which caused an issue. Beyond that, the fingerprinting was not working very well. The process could have been worse, though. Time from the plane landing until leaving the airport was in total 1.5 hours.
| | | Detroit | Review #17069. Entry: 2018-09-02 |
NH1990
Rating:
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Rating only
| | | Detroit | Review #16459. Entry: 2017-08-02 |
kpmartini
Rating:
· 1 person found this review helpful
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Fine.
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