For EveK.
I had updates on Nov 15, 18, and 19th today. Nov 15th, they acknowledged receipt of my passport, medical and photos. Nov 18th, they requested Ds 260 updated form and to email them the confirmation page.(Done same day) Todays update I believe is related to the email I sent them yesterday. Status still showing Refused!
Is your DS260 more than one year old? It would have been most convenient if they had asked for it earlier?