Hello VJ community, I am in severe disbelief and confusion as to why this happened. I am anxious and I really could use this community's help.
We had our interview for December 13 but we were traveling internationally during that period so we called USCIS to reschedule the interview (number that was provided on the interview notice to reschedule). A friendly agent wrote down the reason, said someone will be contacting us within a month/sending us a new interview date, and we were provided with a case number.
After coming back from travel, we still had not received a letter or call but it had not been a month so we were not concerned. However, today we received the denied application letter in the mail.
Apparently there is no way to turn it back besides filing a motion. They've only given 18 days for my spouse's employment/parole to end and 33 days to leave the country unless provided with evidence that I-485 is still pending.
Can someone help? Will calling the USCIS and providing them with the case number show that this was an error? Or is there no way of solving this without hiring a lawyer?