I-751 Submitted Through Wrong USCIS Account (US Citizen not petitioner's USCIS account)

[jk1234 4]

Hi, 

 

I am a U.S. citizen, and my wife received her conditional green card (CR-1 category) in 2023. As the expiration date approaches at the end of this year (2025), we filed the I-751 petition to remove conditions on residence through the USCIS online system.

 

However, the issue is that I mistakenly submitted her I-751 under my USCIS online account (the U.S. citizen spouse account), not my wife’s account. Because of this, we still have not received the Receipt Notice (Form I-797) even after more than a month. Without the official receipt and automatic extension, my wife is now facing difficulties such as renewing her driver’s license and other identification issues.

 

We contacted USCIS by phone and through the online chat, and we were advised to upload an affidavit or letter requesting USCIS to transfer the I-751 case from my account to my wife’s USCIS account. We uploaded the affidavit as instructed, but we have not received any response yet.

 

After 30 days from the initial submission, we also submitted a “Did not receive Receipt Notice” inquiry, and that inquiry is now with the National Benefits Center. We were told it may take up to another month to receive a response. (For reference, all documents were filed online. My account shows a receipt number (IOE…), and the status says “Case was received and a receipt notice was sent,” even though we have not received the notice.)

 

During a recent Emma chat session, the representative suggested withdrawing the I-751 filed under my account and resubmitting it through my wife’s account. However, since withdrawal cannot be done instantly online and must be submitted as a written request, we are concerned that re-filing could cause complications or duplicate filings.

Given this situation, I would like to ask:

 

• Is it safer to wait for USCIS to act on the affidavit/letter we uploaded requesting the case transfer?

• If not, what is the proper way to contact USCIS to ensure the affidavit is reviewed?

• Would withdrawing and re-filing in my wife’s account cause any issues?

 

Thank you very much

[Crazy Cat 46,089]

I would not withdraw and refile yet. I would wait.  The I-751 was filed under her A-Number.  Assuming you filled in the I-751 correctly, I think she will receive the extension letter. 

Edited December 22, 2025 by Crazy Cat

[Kayl&Natch 13]

We did the same thing, but I didn't think it would be an issue since we did both my wife and son's I-131 under the same USCIS account and didn't any issues whatsoever. We did the I-751 online under the same account to keep everything together. We are experiencing the same challenge as the poster though. On the online account it says that the receipt notice was sent but we have not received it via mail yet. 

[Kayl&Natch 13]

On 12/22/2025 at 9:43 AM, jk1234 said:

Hi, 

 

I am a U.S. citizen, and my wife received her conditional green card (CR-1 category) in 2023. As the expiration date approaches at the end of this year (2025), we filed the I-751 petition to remove conditions on residence through the USCIS online system.

 

However, the issue is that I mistakenly submitted her I-751 under my USCIS online account (the U.S. citizen spouse account), not my wife’s account. Because of this, we still have not received the Receipt Notice (Form I-797) even after more than a month. Without the official receipt and automatic extension, my wife is now facing difficulties such as renewing her driver’s license and other identification issues.

 

We contacted USCIS by phone and through the online chat, and we were advised to upload an affidavit or letter requesting USCIS to transfer the I-751 case from my account to my wife’s USCIS account. We uploaded the affidavit as instructed, but we have not received any response yet.

 

After 30 days from the initial submission, we also submitted a “Did not receive Receipt Notice” inquiry, and that inquiry is now with the National Benefits Center. We were told it may take up to another month to receive a response. (For reference, all documents were filed online. My account shows a receipt number (IOE…), and the status says “Case was received and a receipt notice was sent,” even though we have not received the notice.)

 

During a recent Emma chat session, the representative suggested withdrawing the I-751 filed under my account and resubmitting it through my wife’s account. However, since withdrawal cannot be done instantly online and must be submitted as a written request, we are concerned that re-filing could cause complications or duplicate filings.

Given this situation, I would like to ask:

 

• Is it safer to wait for USCIS to act on the affidavit/letter we uploaded requesting the case transfer?

• If not, what is the proper way to contact USCIS to ensure the affidavit is reviewed?

• Would withdrawing and re-filing in my wife’s account cause any issues?

 

Thank you very much

 

 

 Any updates?

[jk1234 4]

Hi, thank you for sharing your situation. Do you mean your wife's and son's petitions were uploaded to your USCIS account?

 

 

We filed I-751 again through using my wife's USCIS account last December, and it only took 11 days (including weekends) to get the extension physical mail. We get a new receipt number and online access code. Then, we are able to add the case to my wife's account. Following the receipt notice, we could check that a fingerprint appointment was made about a month from the filing date.

 

We couldn't wait for any response back to my USICS account, because of her DL and other health insurance issues. It cost me another filing fee, but I think it is worth the money. She has her DL and health insurance renewed.  As we get everything we need for now (extension letter, fingerprint appointment), I am planning to upload and send a letter to USCIS to withdraw the case on my account.

 

 

[Kayl&Natch 13]

Okay that's what I was wondering if we should just refile but didn't know if you withdrew first.

 

[Kayl&Natch 13]

Sorry you were in this situation but I am am not going to lie, I am kind of glad someone else is so I am not alone. I think we are just going to bite the bullet and refile. We are within 30 days so I can't afford to wait any longer. The USCIS lady was nice enough to put in a request for my family to get InfoPass stamps in the interim. 

[jk1234 4]

Oh, glad that your family can get Info Stamps. We also tried that, but it was declined for unacceptable reason (no fingerprint).

 

When I did chat with a representative from USCIS, they said it wouldn't matter whether you withdraw first or not when you file a new I-751 through petitioner's USCIS account. They also told me that they don't know how much it will take to withdraw.