Meaningful human contact

[Paul_Light 7]

Hi

 

I know that this is a long shot.

 

Does anyone have a contact at the U.S. Embassy to Bangkok?

 

We've spent the last week emailing and calling the visa "helpline". 

 

They don't appear to understand our case.

 

I'm stuck in a loop and all I need to do is book an appointment.

 

We've never been given our DS-260 number and the system won't let us move forward.

 

Thanks

[appleblossom 4,913]

4 hours ago, Paul_Light said:

Hi

 

I know that this is a long shot.

 

Does anyone have a contact at the U.S. Embassy to Bangkok?

 

We've spent the last week emailing and calling the visa "helpline". 

 

They don't appear to understand our case.

 

I'm stuck in a loop and all I need to do is book an appointment.

 

We've never been given our DS-260 number and the system won't let us move forward.

 

Thanks

The DS-260 number is on the document. It’ll start with an ‘AA’ , look at the barcode. And it might also be called ‘confirmation number’. 
 

[Paul_Light 7]

3 hours ago, appleblossom said:

The DS-260 number is on the document. It’ll start with an ‘AA’ , look at the barcode. And it might also be called ‘confirmation number’. 
 

No, it's not on the appointment confirmation.

 

Edited 1 hour ago by Crazy Cat

[appleblossom 4,913]

6 minutes ago, Paul_Light said:

No, it's not on the appointment confirmation.

On the actual DS-260 itself, it’ll be on there. But I’m confused, if you’ve got an appointment confirmation then what are you trying to do? Why do you need another appointment? 
 

Please remove the attachments with your case number and other details on! VJ is a public forum. 
 

Edited 3 hours ago by appleblossom

[Paul_Light 7]

28 minutes ago, appleblossom said:

On the actual DS-260 itself, it’ll be on there. But I’m confused, if you’ve got an appointment confirmation then what are you trying to do? Why do you need another appointment? 
 

Please remove the attachments with your case number and other details on! VJ is a public forum. 
 

Hi

 

I've tried to remove the photo but it didn't work.

 

Back to the problem.

 

We are applying for a CR1 visa via Direct Consular Filing with the embassy in Bangkok.

 

My first interview was to determine if the embassy would accept our case and I-130. They did approve it and I paid the $675.

 

I was told during the interview that it was a paper-based case and NOT to upload any documents to the online visa system. And, that I would receive an email with instructions later that week.

 

We did receive the email last Friday which requests that my wife set up a medical and visa interview at the embassy.

 

We will have to travel to Bangkok 2 more times. (1 hour drive and 1 hour flight).

 

The hospital will not book the medical without evidence of the embassy appointment.

 

We couldn't make the appointment for a few days; it appears that the visa computer system wasn't working properly.

 

Now we can make the appointment but we're "stuck" when it asks for the DS-260 number. We've never been asked to complete the DS-260.

 

The visa call center doesn't appear to know what Direct Consular Filing is and they keep referring to the National Visa Center.

 

When you call the embassy, they give you 2 options.  1. Call the visa call center or 2. Send an email.

 

So far, we've probably sent 10 emails and called another 10 times.  We just keep going around in circles.

 

My wife wants to fly to Bangkok, turn up at the embassy and demand to be seen.  I told her that probably wouldn't work.

 

 

I'm due to start my new job on December 1 2025.

 

This is the most frustrated that I've been in years.

 

Any suggestions?

 

 

Paul

 

 

[Crazy Cat 45,293]

***attachments removed from one post***

[appleblossom 4,913]

1 hour ago, Paul_Light said:

Hi

 

I've tried to remove the photo but it didn't work.

 

Back to the problem.

 

We are applying for a CR1 visa via Direct Consular Filing with the embassy in Bangkok.

 

My first interview was to determine if the embassy would accept our case and I-130. They did approve it and I paid the $675.

 

I was told during the interview that it was a paper-based case and NOT to upload any documents to the online visa system. And, that I would receive an email with instructions later that week.

 

We did receive the email last Friday which requests that my wife set up a medical and visa interview at the embassy.

 

We will have to travel to Bangkok 2 more times. (1 hour drive and 1 hour flight).

 

The hospital will not book the medical without evidence of the embassy appointment.

 

We couldn't make the appointment for a few days; it appears that the visa computer system wasn't working properly.

 

Now we can make the appointment but we're "stuck" when it asks for the DS-260 number. We've never been asked to complete the DS-260.

 

The visa call center doesn't appear to know what Direct Consular Filing is and they keep referring to the National Visa Center.

 

When you call the embassy, they give you 2 options.  1. Call the visa call center or 2. Send an email.

 

So far, we've probably sent 10 emails and called another 10 times.  We just keep going around in circles.

 

My wife wants to fly to Bangkok, turn up at the embassy and demand to be seen.  I told her that probably wouldn't work.

 

 

I'm due to start my new job on December 1 2025.

 

This is the most frustrated that I've been in years.

 

Any suggestions?

 

 

Paul

 

 

 

No, you can't just turn up, so don't let your wife do that! She won't be admitted.

 

The DS-260 is online, you should just be able to complete it. 

 

The email last Friday didn't give you instructions as per their website?  

 

Petitions filed with the USCIS Bangkok Field Office: Once the IV unit receives the case, our staff will contact the applicant with the IV Packet 3 (Pre-Interview) Instructions. Please read the instructions carefully and submit all documents to U.S. Embassy Bangkok’s Immigrant Visas unit. Once the Packet 3 documents are received and the case is determined to be documentarily ready, the IV unit will schedule the applicant’s immigrant visa interview. The applicant will be informed via email through the Packet 4 Appointment Packet which provides further guidance on additional required documents including the medical examination. Generally, interviews are scheduled within 60 days of receipt of the Packet 3 information, and applicants should refrain from contacting the IV unit to inquire about an interview appointment until 60 days have elapsed from the time the Packet 3 documents were submitted.