PCC, query incompetence

[Ryanmp 0]

approval expires 2024-09-20. She is Nepalese student in Bangalore, India (for 3 years, the college probably never did FRRO form C)
We have been asking how to change to Kathmandu to process in her native country, since Jul 9-31. They require a letter....not paying $30 to waste 3wks for it to arrive.
Since it was sent by NVC, we're supposed to WAIT (since they're all about shortening processing time, best to not spam them with queries) or them to contact us. We have been asking where is the mail (since Nepal mail sucks [her idea. since she didn't bother to tell her mom to check] and nothing arrived in India where she is,) and what is the next step from Mumbai since Jul-30.
Stupid that they send it to Nepal, she's a student in India (current physical address in petition), BUT THEY SET THE EMBASSY TO MUMBAI, WHEN THEY ASK WHICH EMBASSY YOU WANT!!!!
Ticket response says it was given to a team. Then we have to ASK AGAIN for them to say they mailed it Jul-11, and attached intructions (packet4) in that response. It is Aug-2.
NOW WE KNOW WE HAVE TO GET PCCs from 3 countries.
(She finds how/where to do medical, makes flights home to get documents, i do a 134.)
and the India one will take 20-30 days, their website sucks, we figure out how to get it, it is Aug-17.

**this is Aug-17:
I am having difficulty getting a Police Clearance Certificate (PCC) from India and it looks like it is going to take some time. Moreover, due to my 10 years previous stay in South Korea, I need to get Police Clearance from South Korean Embassy in Kathmandu, Nepal as well.
Since, its going to take a while to get my both PCCs ready, I would like to request you to kindly extend our expiry date of our USCIS approval Notice.
**
their response: "We understand that you have a query regarding the DS-160."

I resubmitted the issue, pasted all this and said "no, we don't"

when information in query is sufficient (I don't usually make them, she did) ~70% of the time, the answer is off topic. this includes THEM NOT RESPONDING to me when I said, "no, you didn't answer our question at all" (<-not exactly) and pasted her post and their reply.

Edited August 17 by Ryanmp
typos, context near the beginning

[powerpuff 6,723]

*** Thread moved to the NVC forum as the post is about their public inquiry service ***