Visa Issued but no tracking info

[Pooleyc881 5]

Hi all

 

I had my visa approved at my appointment 26th April.

CEAC was updated to issued on 27th April

 

However the visa appointment service is still showing as Appointment in the status section and I've recieved nothing about getting my passport back.

 

I have paid for the premium courier to my home address.

 

Anyone had a similar experience or know if there is someone I can call to get an update?

 

Thanks

[Wuozopo 4,285]

Document Delivery Issues

The tracking of your document return will begin when the U.S. Consular Section passes the documents to the courier. For additional information on the courier please see Visa Document Courier Services.

Please first check the status of the documents by signing into this website or calling the call center. If there are further concerns or issues with the return of your documents or if it has been more than 5 business days since your visa was issued and a shipping number is still not available, please Contact Us by sending an email to the following email address:

weeac_contactus+gb+courier+en@visaops.net

[Pooleyc881 5]

4 hours ago, Wuozopo said:

Document Delivery Issues

The tracking of your document return will begin when the U.S. Consular Section passes the documents to the courier. For additional information on the courier please see Visa Document Courier Services.

Please first check the status of the documents by signing into this website or calling the call center. If there are further concerns or issues with the return of your documents or if it has been more than 5 business days since your visa was issued and a shipping number is still not available, please Contact Us by sending an email to the following email address:

weeac_contactus+gb+courier+en@visaops.net

Thank you so much! I did not see this.

 

[Wuozopo 4,285]

3 hours ago, Pooleyc881 said:

Thank you so much! I did not see this.

 

There’s a lot of helpful information on the ais.usvisa site (where you register your appointment and make courier arrangements). But you have to dig around to find it. I hope they can help you.

[Pooleyc881 5]

On 5/4/2022 at 11:48 PM, Wuozopo said:

There’s a lot of helpful information on the ais.usvisa site (where you register your appointment and make courier arrangements). But you have to dig around to find it. I hope they can help you.

So I've had a generic email back basically saying that I just have to wait.

 

I've questioned this and they sent the same email just bolded some of the text.

 

I do not know what to do now as I have no idea where my passport and visa are when the visa was issued nearly 2 weeks ago.

 

Any suggestions of someone I can call?