USCIS Cant verify My Case

[TomoMontenegro 15]

hello all , i have an problem with USCIS account  only to me . father , mother , and little brother not have problem , when i create USCIS account and they asking frome to verify the CASE with some quitz , and need to put (Alien Registration Number and DOS ID) so for each my family memeber the verification completed and i can see all name of them there , but when  i wanted to  verify my case the USCIS kicking me out from account all time , so why only me kick out? why all other family memebers can succes ? and yes i have receipt number of payment and when i  check   here this site  https://egov.uscis.gov/casestatus showing this  :

 

and for all other my family espect me , showing this  when i login to him account  ?

 

my question is , is this only technical  issue or can be somthing with my green card proccesing? 

Edited December 21, 2021 by TomoMontenegro

[Chancy 6,233]

*** Moved from Bringing Family of USC forum to USCIS Service Centers forum -- topic is about USCIS account ***