Can my spouse create another (new) USCIS account?

[Anne Kristina 0]

We are overseas where we got married and my spouse is ready to file online for the CR1. However, she cannot access her USCIS account she created before traveling to Europe because the phone number she used for that account is not working outside of the US (so she is not receiving the verification codes). She tried recovering the account etc but nothing works. USCIS customer service tried helping but could not.

Is it possible to start from the scratch and create a new account and use another phone number for the new account (that works here in Europe)? She has not used the "old" online account earlier for anything else.

[JeanneAdil 6,554]

you can create a new one   / you will need a new email ID as site will say "that email is already used"

[Anne Kristina 0]

1 hour ago, JeanneAdil said:

you can create a new one   / you will need a new email ID as site will say "that email is already used"

Thank you. It worked!