Melbourne Medical Experience

[ErinB 17]

Alright. I'm going to do this before relief takes over and all my frustration subsides. 

 

Today, friends, I have a little review for you, of a Dr Okraglik at Toorak Village Medical Centre. 

 

It just so happens that, after a very long and anxious wait, my husband and I applied for an expedite of our application - which was at NVC and DQ'd - and it was successful. Our paperwork was sent to the consulate, and we got the long awaited email towards the end of November about scheduling an interview. At that time, the NSW/VIC border was still shut, so we deferred our appointment until we could attend. All said and done, we ended up scheduling an interview for 8am December 22nd, which was close on a month after we made the request, which we chose to do to give us a decent amount of time to get ready. 

Well. The 22nd was a Tuesday, and on Sunday afternoon the border between Sydney and VIC was announced to be closed. We tried desperately to reschedule our interview come Monday morning, but it wasn't enough notice. So, with only a few hours notice, I stuffed a handful of clothes and all my paperwork in a suitcase, my friend zoomed me to the airport, and I flew to NSW, went to my interview, and just assumed I'd be stranded there until they opened the border - also pretty convinced that I was going to lose my job as a result. I was just about to head off to Newcastle to be stranded with some distant family so I wasn't just paying for a hotel indefinitely, when I decided to use my flight credit from my original cancelled flight to Sydney, to book a flight home and see if I could board the plane. If I couldn't no harm no foul. But if I could, they'd have to let me into hotel quarantine. I made it just in time - only  few days later, people started having their border passes checked at the boarding gate and denied boarding without one. I went into hotel quarantine in Melbourne and stayed there over Christmas. I had to give up my original medical assessment appointment because I couldn't be back in Melbourne in time. I had to find someone to look after my dogs for two weeks I didn't expect to be gone. I thankfully got to keep the job I'd only started a few weeks earlier, even though I was gone for in total 3 weeks as opposed to the 2 days I was supposed to be gone. 

 

All this is to say: it was a very stressful time. And after the year of uncertainty we've all had, with this ^ BS as the cherry on top, I really did not need another run around...

 

Which is why, when I booked my medical appointment, I just wanted to get it over and done with as soon as possible. I wanted to get all the things done while I was already taking time off of work, and honestly before I pretty much just collapsed in a ball of stress and anxiety. I called Toorak and Sonic, and Toorak had an appointment available on the 7th, the day after I was released from quarantine. There was a catch though: immediately after that, on the 8th, the doctor was going away on holidays until the 25th. They asked if that was okay, stating the doctor would have to sign off on all the results and send the report on the 25th. I said sure. 

 

I read on one of the threads in this forum that if we got any missing vaccinations at our regular gp, they were covered by medicare. I looked up the CDC guidelines for what vaccines I needed, and compared them to my vaccination history. 

I had a severe allergic reaction to the Whooping Cough (pertussis) portion of the Tdap vaccine when  was very young. I was hospitalised and they discontinued the further two doses of that particular vaccine, giving me an alternate mix that didn't include the pertussis part. I have this documented. I spoke to my husband a lot about my concerns that this nurse's chicken scrawl from 3 decades ago wasn't going to cut the mustard, the doctor wouldn't believe me, and would insist that I got the pertussis vaccine - which obviously I did not want to do, as I knew the reaction happened and that it could be really risky for me to have that vaccine again. My husband very kindly researched it for me and showed me that the CDC specifically says, for visa medicals, that if the patient has contraindications or a history of serious allergic reactions, they should not be given this vaccine. This made me feel a lot better. 

With all my information gathered, I saw that the only vaccine I would need was a tetanus shot, so I went and got that on the 7th,  a few hours before my medical assessment. 

 

Now. Here we go. 

 

I get there and everything goes pretty smoothly for a bit. They ask for my passport but seem confused when I tell them I don't have it, because the consulate has kept it at my interview. After much discussion amongst receptionists, they decide that my driver's license will be fine. I fill out all the forms, and very soon the doctor comes out and gruffly calls my name, speeding off down the hallway and pretty unamused that I seem to be unable to keep up with him. 

 

When we get into the room he asks me a couple of general questions, and then asks for my vaccination history. I give him all my childhood records, and the record from my tetanus needle earlier that day. He looks at it, then looks at me, and says "why did you do that?"

I said "oh, I knew I needed it done, and I read it was easier and cheaper to get done at my gp, so I did." 

He furrows his brow at me and replies "well, that was stupid, because now this computer program won't let me enter in today's date for your vaccination history. Because it's a HISTORY."

....I bit my tongue and stopped myself from explaining that any time that had already past was considered history and that that did, in fact, include 4 hours prior when I got my tetanus needle. I also stopped myself from telling him that that sounded an awful lot like a him and his computer problem, and not a me problem. 

But I really wanted to. 

 

He continued asking me the usual and expected questions about history of illness, family medical history, history with drugs and alcohol. I told him that I do drink: on average about 1-2 drinks per week. He then moved on and asked about previous surgeries, and I told him that I'd had quite a few, listing them all (all for actual injuries, not for anything that would be cause for immigration concern). I get to my broken arms and he says "so, you didn't have surgery?" 

I said "yes. I did. They put me under general anaesthesia..."

He scoffs and says "that wasn't really surgery. They just moved it back into place."

......k 😑

 

He then asks again about whether I have a history of drug or alcohol use. I tell him the same thing. 

 

He moves on to asking about my vaccination history and why I went to get my tetanus vaccine. I repeat the same thing I told him earlier. He says "you'll need a Tdap, and another MMR you need two doses, and a flu vaccine".

As far as I understand: 2 doses is ideal for MMR, but 1 is sufficient, and is considered a lifetime dose. The flu vaccine is only given in flu season, which it currently is not" Whatever, I shut up about those. But I spoke up about the Tdap. I directed him to the documentation of my reaction when I was younger, and explained that that morning I had specifically gotten the vaccine that did not include pertussis. 

He said "that probably wasn't a true reaction."

I said "well, at the time it was treated very seriously, and I have always been warned by my parents and family doctors to not get this vaccine..."

"You would likely not be allergic to the new version."

"Do you know that for sure?"

"....it's unlikely."

"Is this something I absolutely have to get?"

"....If you're not planning on having kids in the next few months, it's not required, But you should have it done."

"With all due respect, if it's not required, it's really not a risk I'd like to take."

"Why? You'll probably be fine."

"Because my support network is currently living in another country. My parents aren't around, I'm an only child. I have no family to help me if I do suffer a reaction. I'd really rather not take that risk."

"...Fine."

 

After that uncomfortable exchange, he then asked me about drugs and alcohol. Again. 

By this point I'm starting to wonder if I give off some sort of vibe.

 

The rest of the exam went uneventfully, though he asked me the drugs and alcohol question a total of five times. 

 

The nurse took me in to do all my measurements, an eye test, and give me my vaccines. She was very nice and asked lots of questions about my husband and I while I was there, being very chatty. Which could have been mistaken for just idle chat had she not been intensely interested in my tattoos. All of them. Exactly where I got them and what they meant. And maybe she really was just a tattoo aficionado and I'm just paranoid. Or, maybe, the interview portion of the medical assessment wasn't entirely over. 

 

The rest was easy. Blood test, urine test, xray, done. I went home and excitedly waited for the 25th. 

Come Monday the 25th, I open my CEAC tracker and my email, waiting to hear from the doctor. 

Nothing. 

At midday I call just to get a sense of what even the order of operations is here: will they tell me when it's submitted or if there's a problem, etc?

The receptionist, Zoe, answers the phone. She sounds a little annoyed by my nervous questions. Fair enough, I think - I've also been a receptionist/customer service person, and like almost everyone who's worked in one of those jobs, I hate people. Which one happened first? Who knows, one of the great mysteries. Zoe tells me that the doctor will submit the assessments at the end of the day and as it's his first day back, he may decide to stay until 8 or 9, so... 

Alright. At least now I know to just back off my CEAC tracker and wait. 

 

At 5:30, as I'm walking out of work after a very unproductive day of being unable to concentrate on anything else, I get a call. It's Dr Okraglik himself. He proceeds to tell me that my license has recently expired - I of course know this and have already renewed it. He explains that as it expired while he was away, the computer system will not allow him to use that as my ID because the ID is now invalid. He says "so you should bring the passport you forgot at the appointment and we can photo copy it". I tell him I didn't forget anything, and that the consulate has my passport. He says "oh, yes, right right" and for a minute I stop being annoyed with him because he all of a sudden sounds like an old man who just can't get this darn technology to work and he's trying, and honestly that's me on most of my days, so I felt like we understood each other a bit better. He said he would email the consulate that night asking them what he should do. 

 

Tuesday was, of course, a public holiday so nothing got done. 

 

Wednesday I wait until about 2pm and hear nothing, so I call the doctor's office. They inform me that he doesn't work on Wednesdays. 

.....

 

On Thursday, I email Zoe. I make sure to hide my rage and be very nice. Zoe and I strike up an unusual but adorable friendship that I know will not last a lifetime, but will at least last until she forces Dr Okraglik to do his job. She tells me she'll chase it up, but confirms that the email was sent to the consulate, and there's nothing they can do. 

 

I hear nothing for the rest of the day. 

 

Whilst all of this is happening, I'm actually talking to another person on VJ who's in exactly the same boat: their medical is sitting right there with mine, waiting to be submitted. Only he's now being waiting more than a whole month. I'll let him jump in and tell his whole story because holy moly, but rest assured that after a MONTH of waiting, and knowing they had absolutely everything they needed to submit his assessment, this person was told things like "something came up" when he asked for an explanation as to why this was taking so long. Big yikes.

 

On Friday, I send Zoe a charming good morning email asking for an update. She says I should definitely email the consulate and ask them to reply to Dr Okraglik's email. I do. They reply and tell me that the doctor's office neVER EMAILED THEM. But now that I have, they'll send a copy of my passport over so the assessment can be submitted. Finally, at the end of Friday, I get an email from Zoe confirming the medical is submitted. 

 

Potentially I just caught him on a bad day. Or maybe I caught him in a bad year, who knows. But, as I've heard from some other commenters in other threads, this guy and his team have a bit of a reputation. 

I'm just sayin': if you've got the choice, I would probably avoid this place. Go to Sonic Health. Every person I've seen coming back from there says it's fantastic. I hate to bring out my inner Karen, but this guy was....a lot. 

Edited January 30, 2021 by ErinB

[midsummer 84]

Oh my goodness that is a journey and not a good one! It shouldn't be so hard to get something as routine as a visa medical done. I hope the rest of the process is easy from here on for you. 

[Jaccerz 1]

i had to do two medicals. one last year before lockdown and one this year since the previous one was expired. let me tell you. you didnt get him on a bad day. he is rude and obnoxious and he gets away with it because he is only 1 of like 2 doctors who can do the medical in Melbourne.

 

I would recommend to others in the future, to go to Sonic and not to Toorak village. Even though my experience there with the receptionists and the nurses were great, Charles was an absolute nightmare to deal with.

 

[Lil bear 3,831]

Go Sonic. Busy capable city based workplace clinic.. very accustomed to accurately completing all types of firms. 
sorry you had to endure this on top of everything else ! Have a decent flat white for me will you ? It will be a while before I get to have one in Flinders  Labe😢

[NikNush 3]

Gosh I have seen some bad reviews of this doctor Ogralik. I went to Dr. Stuart Turnbull at Sonic health who was much better - really nice and friendly and very easy to talk to - highly recommend. So sorry you had to go through that OP.