Document is not on the right sode up

[Amir iqbal 0]

Having trouble with my passport biographic page , been so many time nvc is rejecting my passport by saying that the document is not on the right side up , how should i upload it please help me out .. 

[Daphne . 1,886]

Upload it in the same position as you would hold it when you would read it. The agent at the NVC should not have to tilt their head to one side to be able to read or see the document properly.

So if the document is scanned on its side, you need to rotate it before uploading it.

[Amir iqbal 0]

1 minute ago, Daphne K said:

Upload it in the same position as you would hold it when you would read it. The agent at the NVC should not have to tilt their head to one side to be able to read or see the document properly.

So if the document is scanned on its side, you need to rotate it before uploading it.

Thank you for answering ,should i only upload the page with picture and data or i should upload the whole front pages of passport ?

[Daphne . 1,886]

Just now, Amir iqbal said:

Thank you for answering ,should i only upload the page with picture and data or i should upload the whole front pages of passport ?

For the Bio page part, you would only need the one with the picture.

 

[Amir iqbal 0]

3 minutes ago, Daphne K said:

For the Bio page part, you would only need the one with the picture.

 

Are you saying this way and only this page i should upload ?

[Daphne . 1,886]

2 minutes ago, Amir iqbal said:

Are you saying this way and only this page i should upload ?

Yes, this is the bio page and this is the right way up 👍🏻

After you upload it, check it to see if it did not rotate back or something, because that happened to me too. Just double check to avoid a delay and another rejection.

 

[Amir iqbal 0]

Just now, Daphne K said:

Yes, this is the bio page and this is the right way up 👍🏻

After you upload it, check it to see if it did not rotate back or something, because that happened to me too. Just double check to avoid a delay and another rejection.

 

Thank you , i am gonna upload it now and i hope that wont reject it again , and yes i will check the rotation before submitting . Wish me good luck 

 

and yes one more question, when you uploaded this way only the bio page so that got accepted ?

[Daphne . 1,886]

1 minute ago, Amir iqbal said:

Thank you , i am gonna upload it now and i hope that wont reject it again , and yes i will check the rotation before submitting . Wish me good luck 

 

and yes one more question, when you uploaded this way only the bio page so that got accepted ?

CEAC should tell you exactly which parts of the passport you need to upload, Does it ask for any other pages? I know the passport bio page for sure. 

[Amir iqbal 0]

Just now, Daphne K said:

CEAC should tell you exactly which parts of the passport you need to upload, Does it ask for any other pages? I know the passport bio page for sure. 

Prior i had uploaded all the front pages with wrong rotation position , but now i am uploading only the bio page with correct rotation position as you said .  

[Daphne . 1,886]

4 minutes ago, Amir iqbal said:

Prior i had uploaded all the front pages with wrong rotation position , but now i am uploading only the bio page with correct rotation position as you said .  

Okay, so the bio page is done then. 👍🏻

Just check if you also need to upload other pages of your passport (maybe the front?). CEAC will tell you which additional ones you need to upload if applicable. Just make sure that whatever page you need to upload is in the position which is the correct way of reading it. 

[Amir iqbal 0]

4 minutes ago, Daphne K said:

Okay, so the bio page is done then. 👍🏻

Just check if you also need to upload other pages of your passport (maybe the front?). CEAC will tell you which additional ones you need to upload if applicable. Just make sure that whatever page you need to upload is in the position which is the correct way of reading it. 

Uploaded only biographic page and submitted it , because in the option i am asked to upload biographic page not pages ,  

[TBoneTX 45,468]

Thread is moved from the K-3 Process forum to the NVC forum.

[BellaP 3]

On 7/23/2019 at 2:44 PM, Amir iqbal said:

Thank you , i am gonna upload it now and i hope that wont reject it again , and yes i will check the rotation before submitting . Wish me good luck 

 

and yes one more question, when you uploaded this way only the bio page so that got accepted ?

I have received the same email from NVC saying that passport is wrong side-up. I just simply rotated the passport page and re-submitted it. I did submit the passport 4 weeks ago and heard nothing from them yet. The status is "Submitted". They have not reviewed it yet. So sad. 

(Btw this application is for my children)

[Amir iqbal 0]

4 minutes ago, BellaP said:

I have received the same email from NVC saying that passport is wrong side-up. I just simply rotated the passport page and re-submitted it. I did submit the passport 4 weeks ago and heard nothing from them yet. The status is "Submitted". They have not reviewed it yet. So sad. 

(Btw this application is for my children)

Yes its been 3 weeeks i had uploaded it , but have not heard anything from nvc , but can you tell me how you uploaded the passport biographic page ?? Just the page with pic and name date of birth etc or any other pages too ?

[BellaP 3]

7 minutes ago, Amir iqbal said:

Yes its been 3 weeeks i had uploaded it , but have not heard anything from nvc , but can you tell me how you uploaded the passport biographic page ?? Just the page with pic and name date of birth etc or any other pages too ?

Below is an example. I scanned passport 2 pages (photo page and signature page) and uploaded. But my case (was 2 years ago), I took photo of the photography page (only one page like the sample below) and it worked, no problem. 

Good luck. Please keep updated about your NVC stage.