Was locked out of travel docs site, trying to schedule

[Michie26 3]

Hey,

 

We were locked out of the travel docs site, and honestly we didn't log in much. We were trying to figure out the payment process. It locked us out wed. We waited the 72 hours and are back in. When we try to schedule the ofc is shows avail appointments but when we pick a day, even though it shows availability, it says there are no ofc appts available 

 

Also. It seems there are no interview appts available in Mumbai. How often are new ones opened. I don't want to get locked out again.

Michelle

[abhi_meli 150]

If I was you, I would call the travel docs site people and ask them what to do.

[Michie26 3]

5 minutes ago, gajbaldauri said:

If I was you, I would call the travel docs site people and ask them what to do.

Yes, we did. They don't reopen until Monday. This booking process is a nightmare.

[JasonGG 269]

I was locked out twice when trying to schedule my fiance's interview last year.  The first time, I was checking every 20-30 minutes.  That was obviously too much!  The second time, I only checked 3-4 times over the course of a day before I was locked out.  I don't know what their formula is to determine who is locked out, but it seems a bit random.  I emailed traveldocs and got a generic message saying I was logging in too many times and was considered a robot.  Your account resets on its own after 48-72 hours. 

 

I can't speak for India as appointment is probably different from Vietnam.  For Vietnam, the consulate tended to post blocks of appointments (2-3 weeks worth) around noon on Friday, local time.  Perhaps India does something similar.

 

Good luck! - Jason