The information entered is not valid

[AndyCx 0]

Hi,

 

so i just wanted to check on my DV 2020 results but all i get is

 

Warning:The information entered is not valid.

Please review the Confirmation Number, your Last/Family Name, and Year of Birth to ensure you have entered them exactly as they appear on your DV Confirmation Page, including punctuation.

Several characters are often confused:
0 = zero, O = letter 'O', 1 = one, I = letter 'I' (like 'Ice'), 5 = five, S = letter 'S', 6 = six, G = letter 'G', 8 = eight, B = letter 'B'

 

The thing is. My information is definetly correct. I printed out the confirmation page back in Octoner 2019. Any idea how i can move on with this?

 

I tried the "forgot my confirmation id" way but it also gives me the same error. So it might be related to my Last name? It has mutliple empty spaces. But i cant believe this could be a problem.

 

I also found this thread from two years ago which seems to relate to my problem: https://www.visajourney.com/forums/topic/633600-the-information-entered-is-not-valid/

 

Im not really familiar with the process. Could it be that i made a mistake in the application and my entry just got thrown in the trash?

 

Best regards

Andy

 

Edited May 9, 2019 by AndyCx

[SusieQQQ 11,584]

If you have a confirmation number then you have an entry that is valid for selection (any mistake etc would be picked up at interview).

I'm not sure I understand what you mean by multiple spaces in your last name?  But if it’s the same as on your entry that shouldn’t be an issue.

In any case it could just be that the system is usually glitchy in the first couple of days after results are released as twenty million or so entrants try check... you can also check the site britsimonsays for a possible solution.

[little immigrant 800]

52 minutes ago, AndyCx said:

I tried the "forgot my confirmation id" way but it also gives me the same error. So it might be related to my Last name? It has mutliple empty spaces. But i cant believe this could be a problem.

But have you actually tried only entering one space? Some systems eliminate extra spaces automatically. Or do you mean you have several last names with spaces inbetween them? 

[AndyCx 0]

39 minutes ago, little immigrant said:

But have you actually tried only entering one space? Some systems eliminate extra spaces automatically. Or do you mean you have several last names with spaces inbetween them? 

 

47 minutes ago, SusieQQQ said:

If you have a confirmation number then you have an entry that is valid for selection (any mistake etc would be picked up at interview).

I'm not sure I understand what you mean by multiple spaces in your last name?  But if it’s the same as on your entry that shouldn’t be an issue.

In any case it could just be that the system is usually glitchy in the first couple of days after results are released as twenty million or so entrants try check... you can also check the site britsimonsays for a possible solution.

My name is a tripple name like "Smith Mueller West". I'll just wait a few more days.

[Sm1smom 242]

On 5/8/2019 at 10:27 PM, AndyCx said:

 

My name is a tripple name like "Smith Mueller West". I'll just wait a few more days.

 

Try checking by using only “West” as the last/family name.