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Receipt/ referral numbers

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Would anyone happy to know what this abbreviation means on the end of my referral number? 

Im asking about OVP


Just noticed it and have never heard of it before..



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11 hours ago, DGF said:

I've never seen this before but I did a quick google and it looks like it denotes a case that has been escalated or has a service request, so it's likely because of the missing receipt notice inquiry.

yeah maybe that is the case.. just found it sort of bizzare to reference that notation... 

It all was from the same request, so the changed the final 3 letters after I made another phone call.

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