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I just received the package from 2GO earlier today.

After inspecting, I saw this torn part of the envelope (please see attached image).


Should I just send it back?


I've only opened the 2GO  plastic and not the one containing my passport and envelope


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Late update just in case someone is still looking for answers and stumbles into this post.


I sent the packet back. Received the repacked packet after two days. It still has a tore on it, though smaller, and they doubled the plastic pouch containing it haha.

If you're passport is inside the same pouch as the envelope, cut a hole preferably at the bottom part away from the open part of the envelope the same size of your passport to get it out. then seal it with a tape.


If you have to attend Pre-Departure Orientation Seminar (PDOS), Immigrant Data Summary IS STAPLED SO DON"T REMOVE IT! Take a picture of it instead and make sure that the details are legible, print a copy just in case. It says on the requirements to bring the original copy but I confirmed by calling them that we don't have to bring the original copy and was advised to just take a photo to be shown on the day of the PDOS.


Good luck!

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