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HELP WITH La CARTA DE NO ANTECEDENTES PENALES in Mexico

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My fiancé in Mexico is have trouble receiving her police certificate (Carta de no antecedents penales). She lives in the state of Michoacán. The state police department is stating that she must have a letter from USCIS requesting the certificate, however USCIS does not issue these. Has anyone experienced similar problems? If so, what did you do to obtain the certificate?  We understand that traveling to Mexico City for a Federal Certificate may be an alternative, but we hope to achieve this at the state level as it's a long way to Mexico.

Any help or shared experience is deeply appreciated!

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I can't help with the state police of Michoacan. We ended up going to Mexico City to get this. We went to:

 

Dirección General de Ejecución de Sanciones, Comisión Nacional de Seguridad

Calzada de Tlalpan No. 2962

Col. Espartaco, Deleg. Coyoacan, C.P. 04870

Mexico City, Mexico

 

The person that we met at the gate at also requested a letter from USCIS. They told us to get a letter from the US Consulate but we explained to them that no such letter would be possible. They relented and let us pass. We had to explain the situation to another person but that person also wanted the letter but again we explained our situation and that person gave us a number and had us wait. We got called to the window and explained our situation. The agent again asked us for the letter but we explained that USCIS does not issue this. She relented and we walked out with the letter after about 20-30 minutes. We are only at the NOA2 stage but we wanted to get the police clearance early. Good luck.

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