ustraveldoc website question

[MoroccanEscape 31]

Hello,

I hope I'm not asking something that has already been covered, but I searched through this website and couldn't find where it had. Here is my issue:

My husband's CR1 visa interview is 8/17 in Casablanca, Morocco. Today, he went to the ustraveldocs.com/ma website to register as was suggested through the NVC website - Casablanca specific pdf. My husband had applied for a tourist visa back in 2014 and when he tried to register a new account on the website it wouldn't let him because of his old account.

He went in and changed everything to reflect a CR1 visa with our priorty date, etc. He got a confirmation back --but at the bottom it had a DS-160 confirmation number. It did show his visa class as a CR1.

Has anyone had experience with this website ? Did we do this too soon ? Should we have waited until after his interview even though the consulate specific pdf on the nvc website stated for him to go to the ustraveldocs website immediately to register ?

Any help would be appreciated.

Thanks so much

Edited July 13, 2016 by Ryan H
Reason for edit: to remove attachment that had unredacted personal information

[Gafelkins56 2]

Cr 1. takes a ds 260.

Ds 160 is for a non immigrant visa

[MoroccanEscape 31]

Then I am confused as to why it says both CR1 and DS-160 on the confirmation. I don't know what to do now

[Adil & Jeanne 296]

What where you trying to do on this website?

we never needed it

all instructions for our interview(s) came in email

and we followed them

the next step is go to interview with all things they said to bring

if you are approved and get visa, pay for visa fee online thru USCIS

don't buy any tickets until you have that visa in hand

[Ryan H 3,795]

Moved from IR-1/CR-1 Progress Reports to MENA regional forum; topic is Morocco specific. Attachment containing un-redacted personal information removed.

[MoroccanEscape 31]

What where you trying to do on this website?

we never needed it

all instructions for our interview(s) came in email

and we followed them

the next step is go to interview with all things they said to bring

if you are approved and get visa, pay for visa fee online thru USCIS

don't buy any tickets until you have that visa in hand

From the NVC website--under the tab "preparing for your interview"- there is an area where you select which consulate your interview is at and it will pull up supplemental pdf for that embassy.

Now looking at it- it says to register at the ustraveldocs.com/ma website AFTER the interview to select where you will pick up your passport.

Now I sure don't know what to do since we tried this BEFORE the interview. I hope we haven't made things more difficult for us. Everything was going a long so smoothly before this little hiccup. Any advice on what we should do ? We've contacted ustraveldocs.com/ma and my husband e-mailed the consulate in Casablanca.

Also, I checked our status on the ceac website today because it had been showing our case was still "AT NVC" until today - as of 7/14 it shows READY

even though we got the interview letter on 6/29.

[B&Z 201]

From the NVC website--under the tab "preparing for your interview"- there is an area where you select which consulate your interview is at and it will pull up supplemental pdf for that embassy.

Now looking at it- it says to register at the ustraveldocs.com/ma website AFTER the interview to select where you will pick up your passport.

Now I sure don't know what to do since we tried this BEFORE the interview. I hope we haven't made things more difficult for us. Everything was going a long so smoothly before this little hiccup. Any advice on what we should do ? We've contacted ustraveldocs.com/ma and my husband e-mailed the consulate in Casablanca.

Also, I checked our status on the ceac website today because it had been showing our case was still "AT NVC" until today - as of 7/14 it shows READY

even though we got the interview letter on 6/29.

Just my two cents: I would have your husband talk to the consular officer about it at the end of his interview. Like if the consular officer tells him to register with ustraveldocs or Aramex to get his passport/visa, he should then mention his troubles with the ustraveldocs website. Perhaps they'll be able to give him some help (if they haven't answered his email by then).

The instructions in the pdf say: "After the interview, you must visit the following website to choose where you will pick-up your passport: www.ustraveldocs.com/ma."

Maybe he'll have luck if he tries again after he completes the interview and the interview result is put in the system.

"Ready" means the consulate received your case file.

Edited July 15, 2016 by B&Z

[MoroccanEscape 31]

Just my two cents: I would have your husband talk to the consular officer about it at the end of his interview. Like if the consular officer tells him to register with ustraveldocs or Aramex to get his passport/visa, he should then mention his troubles with the ustraveldocs website. Perhaps they'll be able to give him some help (if they haven't answered his email by then).

The instructions in the pdf say: "After the interview, you must visit the following website to choose where you will pick-up your passport: www.ustraveldocs.com/ma."

Maybe he'll have luck if he tries again after he completes the interview and the interview result is put in the system.

"Ready" means the consulate received your case file.

I hope so. He will call anyway just to be on the safe side. I wish we had read it a little more carefully. But I was so excited that we had finally gotten an interview date, I was trying to make sure we did everything we were supposed to. Thank you for your help.

[B&Z 201]

I hope so. He will call anyway just to be on the safe side. I wish we had read it a little more carefully. But I was so excited that we had finally gotten an interview date, I was trying to make sure we did everything we were supposed to. Thank you for your help.

The way they worded it wasn't clear at all. First they say IMMEDIATELY, then the next paragraph says "After the interview". That would confuse anyone!

I'm sure it'll work out for you guys. He's got to the get the visa one way or another, regardless of the website messing up. Best of luck for the interview!

[MoroccanEscape 31]

The way they worded it wasn't clear at all. First they say IMMEDIATELY, then the next paragraph says "After the interview". That would confuse anyone!

I'm sure it'll work out for you guys. He's got to the get the visa one way or another, regardless of the website messing up. Best of luck for the interview!

Exactly ! All I saw was the word "IMMEDIATELY". LOL Thank you so much ! Insh'Allah, he will be here soon !

[MoroccanEscape 31]

****I thought I'd let anyone know that was wondering what happened with this:

After several weeks of phone calls to the consulate in Casablanca that went no where; e-mails to the consulate and to the ustravelsdocs website - I FIANLLY got an answer back from the consulate this week. They said that as long as my husbands passport information was correct that nothing else mattered. I hope they are right. I am having my husband take copy of that e-mail with him to his interview, just in case.

13 days and counting until interview

Medical is tomorrow !

Praying that we are just a few weeks away from being back together - FINALLY

Continued good luck to everyone.