Has anyone ever received 2 letters for biometrics for I-751?

[Islandboy80 0]

So my wife and I are filing to remove conditions on her 2 yr greencard, she received a notice for biometrics to be done on August 29 in the St. Louis, MO center. We called the customer service number to ask if we can go to Kansas City, MO center instead since it was a bit closer for us and we have friends there ( 3 hours), they said no problem just go on the same date and time. We went in with the notice at 10am to Kansas City, everything was smooth and got the prints done. Well a week later we got another notice in mail for her to go do her biometrics but now the date is for September 16 in St. Louis. So we are like okkkay? I called the customer service number and the lady couldn't give us an answer as to why we received another notice for biometrics when we just did them. She said all she can suggest is just to go make this appointment as well, so another day off work and wasting gas for another 3 hour drive up and back. Im thinking they either lost the prints or someone is not paying attention and sending out letters when they shouldn't be. I guess all we can do is go back again next week and waste more time. Just curious if anyone else had this happen.

[seth2013 39]

That's very strange. Did you talk to a Tier 2 officer on the customer service line? If they went through, why would they suggest you do them again? Other than someone not paying attention like you mentioned, the only other explanation I can think of is if the prints did not read correctly and they want to try again. Sorry this happened to you

[Converts 9]

the only other explanation I can think of is if the prints did not read correctly and they want to try again. Sorry this happened to you

I was thinking this, too. Like the above poster said, try to call Tier 2 officer.

[Islandboy80 0]

Thanks for replying guys, what is a Tier 2 officer? I just talked to whoever took my call on that customer service line they give you. Is that someone i need to ask to speak to? The lady on the phone just said best thing to do is go to that appointment, that she would hate for us to not go then something else could happen for not showing up. Its craziness.

[Islandboy80 0]

I was thinking this, too. Like the above poster said, try to call Tier 2 officer.

do I just call and specifically ask for a Tier 2 officer?

[Islandboy80 0]

That's very strange. Did you talk to a Tier 2 officer on the customer service line? If they went through, why would they suggest you do them again? Other than someone not paying attention like you mentioned, the only other explanation I can think of is if the prints did not read correctly and they want to try again. Sorry this happened to you

hi, whats a tier 2 officer, do I have to request them when I call?

[seth2013 39]

Yes, just request a Tier 2 officer when you call, otherwise you get someone just reading from a script. A Tier 2 officer can (most of the time) look into your file and see what's going on.

[AnotherLostSoul 167]

I think your wife is so beautiful that they decided to ask for another biometrics appointment so they can have an extra photo of her. Nawww, they probably screwed up...like others said, ask for Tier 2 officer when calling. All the best!