Not able to check my case status :(

[evinay 0]

Sent Yesterday, 03:50 AM

Please advise me. I have done following steps

I filed I-130 Feb 18,2014 and submitted to Chicago USCIS office,

Few weeks after I received Form I-797C notice of action from taxes service center.

Notice State Feb 21, 2014, Priority date 20,2014 with receipt Number.

However, every time I try to check my case status I get message Invalid receipt number stating to

call customer service. Its been 60 days, I called customer service 4 times. The first 2 times i called

i was told to wait 30 to 45 days before receipt can show on case status. After 30 days i called again and my call was transfer to higher customer service

who explained that my receipt number is broken and will never show any results whats so ever. Now its been 60 days I called again, Again my call gets transfer to higher customer service. This time i was explained system has a glitch unfortunately, I can never track my case and will have to call every time I would like to know my case status.

Than, I decided to go to local USCIS office at information center, I was disappointed there as well. I was advised, there is nothing they can do on their end. The only thing they did was send an email requesting to send me another receipt #. It kind of worries me and that's why i am sharing my story to see if any one else has faced similar issue as me.

Thank You..

[Abby&Mario 100]

That's ridiculous. What a nightmare! If you call to get your case status, the recording prompts you to either enter your receipt number on the key pad, or an operator will ask you for it. Have you actually been able to get your case status providing other information, such as your full names? I imagine it's quite annoying to have to explain this mess every time you call.

I have heard "glitch in the system" from USCIS Tier 2 before. I think they're trained to use that expression to explain away what is actually human error. I don't know what to tell you other than perhaps contact your congressman and see if they can inquire on your behalf.

Also, when calling to speak to USCIS about your problem, always ask to speak to Tier 2 immediately, and don't wait as long as they tell you to wait to call back.