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Anyone here tried sending an email to the Office of the Ombudsman??

By janelance143 in IR-1 / CR-1 Spouse Visa Case Filing and Progress Reports

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janelance143 Explorer

janelance143   13

Posted
Filed: IR-1/CR-1 Visa Country: Philippines
 Timeline
Posted

Hello everyone!

I just want to ask if any of you here tried sending an email to the Ombudsman for a case assistance due to a USCIS mistake? Can you share your experiences please?

I sent an email today and I am hoping that they will respond to my email as soon as possible.

Our case problem is this (the same with what I emailed to the Ombudsman):

1. We received a Notice of Action Form I-797 from USCIS stating that our case has already been approved. (Please see attached file for the copy).
2. The approval notice additionally states that the beneficiary (Me) is RESIDING in the U.S and must apply an Adjustment of status and need to obtain Form I-824 and pay for the fee so we could move on to the NVC stage. --- THIS IS NOT RIGHT. THE BENEFICIARY (Me) IS NOT YET IN THE U.S RIGHT NOW. WE FILED AND WAS APPROVED WITH A SPOUSAL VISA PETITION SO I COULD LEGALLY ENTER THE U.S SO THAT MEANS I AM NOT IN THE U.S YET. OUR CASE SHOULD HAVE BEEN FORWARDED AUTOMATICALLY TO NVC FOR FURTHER VISA PROCESSING.
3. My husband called USCIS and NVC to ask for an update. At first he was told to wait. The next time he called he was told our case has already been reviewed and already forwarded to NVC. But when he called NVC, they said our case is not there yet.
4. Our lawyer received a letter stating that our case was sent back TSC to be reviewed. Our lawyer said we will surely hear a response within 120 days. -- MY HUSBAND AND I WOULD LIKE TO INSIST THAT IT IS UNFAIR FOR US TO WAIT FOR (POTENTIALLY) SUCH A LONG TIME JUST BECAUSE USCIS MADE A MISTAKE IN SENDING THE WRONG NOTICE OF ACTION.
5. Our case should have been in NVC by now for further processing. We SHOULD NOT file for Adjustment of Status/Form I-824 for them to forward our case in NVC because I AM NOT (the beneficiary) IS NOT YET RESIDING AND HAVE NEVER BEEN IN THE U.S YET.

My CR1 I-130 Spousal Visa Journey

USCIS STAGE

July 20, 2013 - Sent Application (Hoping, Looking Forward)
July 25, 2013 - NOA1
December 02, 2013 - NOA2 (Sooooooooo HAPPY!!! Praise the Lord!!!)
December 5, 2013 - NOA2 Hard Copy (Wrong Approval Notice) (Sooo Pissed!!)
December 14, 2013 - Case Reviewed
January 16, 2014 - Case Forwarded to NVC (HAPPINESSSS!!!)

NVC STAGE

January 23, 2014 - Case Received by NVC
March 03, 2014 - Request for Expedite (Trying our luck)
March 04, 2014 - Case Number and IIN Assigned (Hallelujah Praise the Lord!)
March 05, 2014 - Request for Expedite Denied (Aydonker! LOL. All is well.Still thankful :) )
March 05, 2014 - Lawyer Filled Up DS-261 and Received both AOS&IV Invoice
March 11, 2014 - Paid IV and AOS
March 13, 2014 - Sent Docs and Bar Coded Cover Sheets to the Lawyer (They will be submitted to NVC)
March 14, 2014 IV Fee Appears PAID, DS260 Available, Filling Up
March 15, 2014 - AOS Appears PAID
March 16, 2014 - DS260 Submitted
March 22, 2014 - Lawyer Sent Docs to NVC

April 11, 2014 - Checklist; AOS Form I-864 Error

April 12, 2014 - Sent response to Checklist

May 1, 2014 - Case Complete! Yohooooo!!

Now waiting for schedule of interview---- :)

Will be having my medical exam next week please say a little prayer for me! Thanks a lot everyone! :)

JbTin Community Regular

JbTin   51

Posted
Filed: Citizen (pnd) Country: Philippines
 Timeline
Posted

Was he able to talk to a supervisor at uscis? If it was uscis' fault, you should demand for an expedite..

08.24.2013 - got married in the Philippines!

09.25.2013 - NOA1 via email

11.18.2013 - requested expedite due to typhoon

12.02.2013 - CFO seminar

12.12.2013 - I-130 approved, NOA2 via email (never transferred); shipped to NVC

12.30.2013 - NVC received the case

01.06.2014 - requested expedite due to typhoon and PCS

01.08.2014 - Case # and IIN; submitted DS-261; NVC asked for 2 contact #s of beneficiary

01.09.2014 - AOS fee billed

01.14.2014 - AOS fee showed paid

01.15.2014 - IV fee billed; expedite approved

01.18.2014 - sent AOS package

01.22.2014 - IV fee showed paid; AOS arrived at NVC as per UPS (10:18am by FNU)

01.24.2014 - sent IV package

01.27.2014 - submitted DS-260; IV docs delivered to NVC as per DHL (10:52am by PETERS G)

01.29.2014 - CASE COMPLETE (via phonecall)

01.30.2014 - received checklist for Dutch Police Record (VOG) via email

01.31.2014 - left NVC, sent to embassy

02.04.2014 - received at embassy, READY as per CEAC

02.10-11.2014 - medical done, passed!

02.24.2014 - interview: APPROVED!!

02.27.2014 - Received SMS from 2Go, ready for pick up

02.28.2014 - visa on hand; CFO sticker

03.01.2014 - paid ELIS

03.06.2014 - POE Hawaii...Aloooohaaa! :)

04.10.2014 - 2yr green card received

janelance143 Explorer

janelance143   13

Posted
Filed: IR-1/CR-1 Visa Country: Philippines
 Timeline
  • Author
Posted

Hello krispykreme!

He was able to talk to an officer that time but Im not sure if that was a supervisor? Because the operator who first answered his call told him to wait because he will forward the call to an officer. Then that officer told him our case has already been reviewed and forwarded to NVC (which wasn't true like I said above). The officer in fact admitted that it was a USCIS mistake and that we should hear something within 14 business days (my husband called 2nd week of December). But until today we haven't received any news yet and everytime we call they will tell us to wait.

It's so sad that we have to wait due to other people's mistake :'(

My CR1 I-130 Spousal Visa Journey

USCIS STAGE

July 20, 2013 - Sent Application (Hoping, Looking Forward)
July 25, 2013 - NOA1
December 02, 2013 - NOA2 (Sooooooooo HAPPY!!! Praise the Lord!!!)
December 5, 2013 - NOA2 Hard Copy (Wrong Approval Notice) (Sooo Pissed!!)
December 14, 2013 - Case Reviewed
January 16, 2014 - Case Forwarded to NVC (HAPPINESSSS!!!)

NVC STAGE

January 23, 2014 - Case Received by NVC
March 03, 2014 - Request for Expedite (Trying our luck)
March 04, 2014 - Case Number and IIN Assigned (Hallelujah Praise the Lord!)
March 05, 2014 - Request for Expedite Denied (Aydonker! LOL. All is well.Still thankful :) )
March 05, 2014 - Lawyer Filled Up DS-261 and Received both AOS&IV Invoice
March 11, 2014 - Paid IV and AOS
March 13, 2014 - Sent Docs and Bar Coded Cover Sheets to the Lawyer (They will be submitted to NVC)
March 14, 2014 IV Fee Appears PAID, DS260 Available, Filling Up
March 15, 2014 - AOS Appears PAID
March 16, 2014 - DS260 Submitted
March 22, 2014 - Lawyer Sent Docs to NVC

April 11, 2014 - Checklist; AOS Form I-864 Error

April 12, 2014 - Sent response to Checklist

May 1, 2014 - Case Complete! Yohooooo!!

Now waiting for schedule of interview---- :)

Will be having my medical exam next week please say a little prayer for me! Thanks a lot everyone! :)

JbTin Community Regular

JbTin   51

Posted
Filed: Citizen (pnd) Country: Philippines
 Timeline
Posted

Im so sorry this happened to you :/ wish i could help but i/we dont have any experience sending a letter or email to the ombudsman.. But u should try and ask help from them, and keep calling uscis and talk to an officer or supervisor. Follow up ur case and ask them if they can expedite it since it's already passed 14 business day and it was clearly their fault. I hope they will be able to fix it soon.

08.24.2013 - got married in the Philippines!

09.25.2013 - NOA1 via email

11.18.2013 - requested expedite due to typhoon

12.02.2013 - CFO seminar

12.12.2013 - I-130 approved, NOA2 via email (never transferred); shipped to NVC

12.30.2013 - NVC received the case

01.06.2014 - requested expedite due to typhoon and PCS

01.08.2014 - Case # and IIN; submitted DS-261; NVC asked for 2 contact #s of beneficiary

01.09.2014 - AOS fee billed

01.14.2014 - AOS fee showed paid

01.15.2014 - IV fee billed; expedite approved

01.18.2014 - sent AOS package

01.22.2014 - IV fee showed paid; AOS arrived at NVC as per UPS (10:18am by FNU)

01.24.2014 - sent IV package

01.27.2014 - submitted DS-260; IV docs delivered to NVC as per DHL (10:52am by PETERS G)

01.29.2014 - CASE COMPLETE (via phonecall)

01.30.2014 - received checklist for Dutch Police Record (VOG) via email

01.31.2014 - left NVC, sent to embassy

02.04.2014 - received at embassy, READY as per CEAC

02.10-11.2014 - medical done, passed!

02.24.2014 - interview: APPROVED!!

02.27.2014 - Received SMS from 2Go, ready for pick up

02.28.2014 - visa on hand; CFO sticker

03.01.2014 - paid ELIS

03.06.2014 - POE Hawaii...Aloooohaaa! :)

04.10.2014 - 2yr green card received

janelance143 Explorer

janelance143   13

Posted
Filed: IR-1/CR-1 Visa Country: Philippines
 Timeline
  • Author
Posted

Thank you Krispykreme!

I hope others who are in the same situation could help us. :(

My CR1 I-130 Spousal Visa Journey

USCIS STAGE

July 20, 2013 - Sent Application (Hoping, Looking Forward)
July 25, 2013 - NOA1
December 02, 2013 - NOA2 (Sooooooooo HAPPY!!! Praise the Lord!!!)
December 5, 2013 - NOA2 Hard Copy (Wrong Approval Notice) (Sooo Pissed!!)
December 14, 2013 - Case Reviewed
January 16, 2014 - Case Forwarded to NVC (HAPPINESSSS!!!)

NVC STAGE

January 23, 2014 - Case Received by NVC
March 03, 2014 - Request for Expedite (Trying our luck)
March 04, 2014 - Case Number and IIN Assigned (Hallelujah Praise the Lord!)
March 05, 2014 - Request for Expedite Denied (Aydonker! LOL. All is well.Still thankful :) )
March 05, 2014 - Lawyer Filled Up DS-261 and Received both AOS&IV Invoice
March 11, 2014 - Paid IV and AOS
March 13, 2014 - Sent Docs and Bar Coded Cover Sheets to the Lawyer (They will be submitted to NVC)
March 14, 2014 IV Fee Appears PAID, DS260 Available, Filling Up
March 15, 2014 - AOS Appears PAID
March 16, 2014 - DS260 Submitted
March 22, 2014 - Lawyer Sent Docs to NVC

April 11, 2014 - Checklist; AOS Form I-864 Error

April 12, 2014 - Sent response to Checklist

May 1, 2014 - Case Complete! Yohooooo!!

Now waiting for schedule of interview---- :)

Will be having my medical exam next week please say a little prayer for me! Thanks a lot everyone! :)

lucybelle Proficient

lucybelle   453

Posted
Filed: Citizen (apr) Country: Costa Rica
 Timeline
Posted

I've contacted the ombudsman twice and will send in another complaint next week. They usually take a month or so to reply.

Good luck.

N-400 May 2017 Google Doc

Full timeline- 

 

Filed from abroad- Costa Rica

NOA1- NOA2: 316 days

Jan 12, 2013: Married!!
Mar 19, 2013: NOA1

Jan 28, 2014: I-130 approved

NVC- Green Card in Hand: 189 days

Feb 3, 2014: TSC sends case to NVC
April 14: Real checklist for AOS (saying tax number was incorrect when it wasn't)
April 30: Another AOS checklist, for proof of employment (which was already sent)
May 1: Checklist for IV- certified marriage certificate (even though I sent a certified one originally)
July 1: INTERVIEW!!! - APPROVED!
July 16: POE through Miami
July 22: SSN card in the mail
August 30, 2014: Green card arrives in the mail!!!
 
ROC: 366 days
April 27, 2016: Sent 300 page ROC packet to VSC via overnight mail
May 16: Check shown as charged online, received NOA 1 dated April 29
June 20, 2016- Biometrics
April 28, 2017: Approval
May 4, 2017: Approval letter arrived
May 15, 2017: GC arrives in mail
 
N-400: 190 days
May 8: Sent packet to Dallas Lockbox
May 12: NOA 1, Credit card charged
June 7: Biometrics
June 16: "In line"
Oct 2: Interview letter arrives (online status still says ''in line'')
Oct 31: Interview- Approved!
Nov 13: Oath ceremony!  Applied for passport & registered to vote on site.
Nov 22: Passport arrives (paid for expedited service and overnight delivery)
 
Journey complete! A total of 1701 days or 4 years, 7 months and 26 days.
janelance143 Explorer

janelance143   13

Posted
Filed: IR-1/CR-1 Visa Country: Philippines
 Timeline
  • Author
Posted

I've contacted the ombudsman twice and will send in another complaint next week. They usually take a month or so to reply.

Good luck.

Thanks Lucybelle!

I've read post from other sites that says they actually reply the day after you sent them an email. But if they don't we can wait for about 10 days because they might be reviewing your case and already sorting it out.

I'm looking forward for a postive feedback from them.

good.gifgood.gifgood.gifgood.gifgood.gifgood.gif

My CR1 I-130 Spousal Visa Journey

USCIS STAGE

July 20, 2013 - Sent Application (Hoping, Looking Forward)
July 25, 2013 - NOA1
December 02, 2013 - NOA2 (Sooooooooo HAPPY!!! Praise the Lord!!!)
December 5, 2013 - NOA2 Hard Copy (Wrong Approval Notice) (Sooo Pissed!!)
December 14, 2013 - Case Reviewed
January 16, 2014 - Case Forwarded to NVC (HAPPINESSSS!!!)

NVC STAGE

January 23, 2014 - Case Received by NVC
March 03, 2014 - Request for Expedite (Trying our luck)
March 04, 2014 - Case Number and IIN Assigned (Hallelujah Praise the Lord!)
March 05, 2014 - Request for Expedite Denied (Aydonker! LOL. All is well.Still thankful :) )
March 05, 2014 - Lawyer Filled Up DS-261 and Received both AOS&IV Invoice
March 11, 2014 - Paid IV and AOS
March 13, 2014 - Sent Docs and Bar Coded Cover Sheets to the Lawyer (They will be submitted to NVC)
March 14, 2014 IV Fee Appears PAID, DS260 Available, Filling Up
March 15, 2014 - AOS Appears PAID
March 16, 2014 - DS260 Submitted
March 22, 2014 - Lawyer Sent Docs to NVC

April 11, 2014 - Checklist; AOS Form I-864 Error

April 12, 2014 - Sent response to Checklist

May 1, 2014 - Case Complete! Yohooooo!!

Now waiting for schedule of interview---- :)

Will be having my medical exam next week please say a little prayer for me! Thanks a lot everyone! :)

janelance143 Explorer

janelance143   13

Posted
Filed: IR-1/CR-1 Visa Country: Philippines
 Timeline
  • Author
Posted

I've contacted the ombudsman twice and will send in another complaint next week. They usually take a month or so to reply.

Good luck.

Hi Lucybelle!

Just a quick question. When you emailed the Ombudsman did they replied that they received your email and they're entering it to the system? They actually replied to my email and that's what they said. It says it might take up to 3 weeks before they enter our case to their system and take action to it.

My CR1 I-130 Spousal Visa Journey

USCIS STAGE

July 20, 2013 - Sent Application (Hoping, Looking Forward)
July 25, 2013 - NOA1
December 02, 2013 - NOA2 (Sooooooooo HAPPY!!! Praise the Lord!!!)
December 5, 2013 - NOA2 Hard Copy (Wrong Approval Notice) (Sooo Pissed!!)
December 14, 2013 - Case Reviewed
January 16, 2014 - Case Forwarded to NVC (HAPPINESSSS!!!)

NVC STAGE

January 23, 2014 - Case Received by NVC
March 03, 2014 - Request for Expedite (Trying our luck)
March 04, 2014 - Case Number and IIN Assigned (Hallelujah Praise the Lord!)
March 05, 2014 - Request for Expedite Denied (Aydonker! LOL. All is well.Still thankful :) )
March 05, 2014 - Lawyer Filled Up DS-261 and Received both AOS&IV Invoice
March 11, 2014 - Paid IV and AOS
March 13, 2014 - Sent Docs and Bar Coded Cover Sheets to the Lawyer (They will be submitted to NVC)
March 14, 2014 IV Fee Appears PAID, DS260 Available, Filling Up
March 15, 2014 - AOS Appears PAID
March 16, 2014 - DS260 Submitted
March 22, 2014 - Lawyer Sent Docs to NVC

April 11, 2014 - Checklist; AOS Form I-864 Error

April 12, 2014 - Sent response to Checklist

May 1, 2014 - Case Complete! Yohooooo!!

Now waiting for schedule of interview---- :)

Will be having my medical exam next week please say a little prayer for me! Thanks a lot everyone! :)

lucybelle Proficient

lucybelle   453

Posted
Filed: Citizen (apr) Country: Costa Rica
 Timeline
Posted

Hi Lucybelle!

Just a quick question. When you emailed the Ombudsman did they replied that they received your email and they're entering it to the system? They actually replied to my email and that's what they said. It says it might take up to 3 weeks before they enter our case to their system and take action to it.

Yes, that's what they do. They email you saying they got it, then it takes about a month for them to actually process the request.

N-400 May 2017 Google Doc

Full timeline- 

 

Filed from abroad- Costa Rica

NOA1- NOA2: 316 days

Jan 12, 2013: Married!!
Mar 19, 2013: NOA1

Jan 28, 2014: I-130 approved

NVC- Green Card in Hand: 189 days

Feb 3, 2014: TSC sends case to NVC
April 14: Real checklist for AOS (saying tax number was incorrect when it wasn't)
April 30: Another AOS checklist, for proof of employment (which was already sent)
May 1: Checklist for IV- certified marriage certificate (even though I sent a certified one originally)
July 1: INTERVIEW!!! - APPROVED!
July 16: POE through Miami
July 22: SSN card in the mail
August 30, 2014: Green card arrives in the mail!!!
 
ROC: 366 days
April 27, 2016: Sent 300 page ROC packet to VSC via overnight mail
May 16: Check shown as charged online, received NOA 1 dated April 29
June 20, 2016- Biometrics
April 28, 2017: Approval
May 4, 2017: Approval letter arrived
May 15, 2017: GC arrives in mail
 
N-400: 190 days
May 8: Sent packet to Dallas Lockbox
May 12: NOA 1, Credit card charged
June 7: Biometrics
June 16: "In line"
Oct 2: Interview letter arrives (online status still says ''in line'')
Oct 31: Interview- Approved!
Nov 13: Oath ceremony!  Applied for passport & registered to vote on site.
Nov 22: Passport arrives (paid for expedited service and overnight delivery)
 
Journey complete! A total of 1701 days or 4 years, 7 months and 26 days.
janelance143 Explorer

janelance143   13

Posted
Filed: IR-1/CR-1 Visa Country: Philippines
 Timeline
  • Author
Posted

Yes, that's what they do. They email you saying they got it, then it takes about a month for them to actually process the request.

Ok, Thanks a lot! :)

My CR1 I-130 Spousal Visa Journey

USCIS STAGE

July 20, 2013 - Sent Application (Hoping, Looking Forward)
July 25, 2013 - NOA1
December 02, 2013 - NOA2 (Sooooooooo HAPPY!!! Praise the Lord!!!)
December 5, 2013 - NOA2 Hard Copy (Wrong Approval Notice) (Sooo Pissed!!)
December 14, 2013 - Case Reviewed
January 16, 2014 - Case Forwarded to NVC (HAPPINESSSS!!!)

NVC STAGE

January 23, 2014 - Case Received by NVC
March 03, 2014 - Request for Expedite (Trying our luck)
March 04, 2014 - Case Number and IIN Assigned (Hallelujah Praise the Lord!)
March 05, 2014 - Request for Expedite Denied (Aydonker! LOL. All is well.Still thankful :) )
March 05, 2014 - Lawyer Filled Up DS-261 and Received both AOS&IV Invoice
March 11, 2014 - Paid IV and AOS
March 13, 2014 - Sent Docs and Bar Coded Cover Sheets to the Lawyer (They will be submitted to NVC)
March 14, 2014 IV Fee Appears PAID, DS260 Available, Filling Up
March 15, 2014 - AOS Appears PAID
March 16, 2014 - DS260 Submitted
March 22, 2014 - Lawyer Sent Docs to NVC

April 11, 2014 - Checklist; AOS Form I-864 Error

April 12, 2014 - Sent response to Checklist

May 1, 2014 - Case Complete! Yohooooo!!

Now waiting for schedule of interview---- :)

Will be having my medical exam next week please say a little prayer for me! Thanks a lot everyone! :)

 
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