Single Status Update
Michele, I am sorry it's taking so long. I have managed to put in a service request and called back couple times to check on it. When I call I try to be calm and compliant and ask to speak with someone who can look at the file. Last time I called I was told 30 days but 4 hours later I got the approval letter. Also e-mailed firstname.lastname@example.org the day before. Push hard!