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Michele, I am sorry it's taking so long. I have managed to put in a service request and called back couple times to check on it. When I call I try to be calm and compliant and ask to speak with someone who can look at the file. Last time I called I was told 30 days but 4 hours later I got the approval letter. Also e-mailed vsc.ncscfollowup@dhs.gov the day before. Push hard!
