Apsingh

I am trying to logging since morning, the website is too slow and timed out.. that means lots and lots of people are trying to do or they are working towards fixing the issue.

Called NVC..again same answer we know the issue.. try after few days...tired of hearing this from last 8 days..

if you know the issue please fix it... very frustrated   

3 minutes ago, KJ2 said:

My invoice is 5 letters and then numbers. Is yours? 

Mine is 5 letters and 11 numbers so total of 16

1 minute ago, Adri 09 said:

Yes. I just asked for the invoice ID#. 

and how long is your Invoice ID number now?

1 minute ago, Adri 09 said:

Correct, the thing is I was missing a number on the invoice ID. That's why when I tried to log in did not match.

Oh and how did you obtain that number, by calling NVC?

Just now, Apsingh said:

Oh and how did you obtain that number, by calling NVC?

and if you don't mind asking how long is your Invoice ID now with the number you put?

12 minutes ago, Adri 09 said:

Yes, Finally !!! I received it on 20th. You should call to NVC and ask for the invoice ID# . Just for double check.

Let me clarify Adri, you received your case on the 20th and having trouble logging and today you were able to login. is that correct?

8 minutes ago, Adri 09 said:

Yes, Finally !!! I received it on 20th. You should call to NVC and ask for the invoice ID# . Just for double check.

did you go thru?

13 minutes ago, KJ2 said:

Your invoice is probably correct.

 

A friend of mine just got through to NVC and they said the problem lies with the new cases not being recognized by the system, hence the error we keep receiving.  They are actively working on it and now are aware that it is affecting all of us.  They said it's odd that someone was able to log in as most people after 02/20 cannot.  The operator even tried to log in for her on his computer at NVC customer support and he got the same message.  Fingers crossed that they will try to get this fixed before the weekend.

they should really put an note on this website saying some users may not able to log in and we are aware of the situation and actively working n it. and once its start working they should remove it so we know when to log in.

2 hours ago, Maxifer said:

did you put all the numbers and letters from the Invoice ID and case number?

 

yes please, I would like to know as well if you put all the 16 digit including letters or just numbers?

13 hours ago, AndyH said:

Just had a call with an NVC agent (after waiting for nearly 50 min). She told me that she knew about the problem. She will put me on the list of people having login problem and will submit this list to her supervisor at the end of this day. She also told me to take a screenshot of the error and send it to NVC. I already did it when I found out the login problem last week, just did it again today (to askNVC@state.gov at and the website https://travel.state.gov/content/travel/en/us-visas/visa-information-resources/ask-nvc.html).

How long is your Invoice Id, mine is mixture of letters and numbers which are 16

32 minutes ago, EMMO said:

Hi All,

 

just an FYI - I received my Case number on 26th February 2019. Five minutes back, I signed in for the first time - and I could Sign in without any issues.

 

Hopefully the issue might have been sorted for you all.

 

Cheers

eMMo

You are lucky. Good luck

I received my case login on Feb 22 for CEAC.

same message id does not match. Called the number and talked to this guy, who said its normal and keep trying..hmmmm for how many days or weeks?