I-751 Case Issue: Receipt Notice was not received in the mail

[Bao & Bei 15]

Hi all.

 

I'm dealing with an annoying issue. My conditional green card expires on 11/06/2025. I put in for removal of conditions on 08/11/2025. I have an online account and I can find the Receipt Notice I-797C, Account Acceptance Notice and Appointment Scheduled Notice there. I also received those notices in the mail, except for the I-797C containing the 48 months extension. I do need this original notice for work as well as travel.

I got in touch with USCIS several times. Initially they told me to contact LockboxSupport. I did, but they replied saying they don't print notices and to contact the center processing my application. 

I started a case for Non-Delivery of Document requesting they send me a copy of the I-797C on 10/03/2025. Yesterday (10/22/2025) I received the following reply

 

The status of this service request is:

You or your representative contacted U.S. Citizenship and Immigration Services (USCIS) about the non-delivery of your extension notice.

The local field office can provide you with temporary proof of your resident status. If you are need of temporary proof of your resident status, please request an appointment to receive an ADIT stamp. You may contact the USCIS Contact Center for an ADIT stamp appointment at 1 (800) 375-5283.

 

This is not what I am looking for so I called USCIS again today and the agent told me a Notice was sent to me in the mail and returned back to them as non-delivered. I find that hard to believe since I never moved from this address and I received all other notices. She said she can see my non-delivery request but that they will not issue another receipt and that my only option is to get an ADIT stamp. 

 

Has anyone else experienced this and successfully managed to receive a copy of the I-797C in the mail? Any tips or suggestions?

[igoyougoduke 1,728]

Request a duplicate here 

https://egov.uscis.gov/e-request/ndn

[Bao & Bei 15]

19 minutes ago, igoyougoduke said:

Request a duplicate here 

https://egov.uscis.gov/e-request/ndn

 

I already did as I mentioned in my original post. I also posted the reply I got via email to my request for a duplicate. 

I guess I am not sure how to interpret it. Should I wait for the duplicate notice in the mail and get the ADIT stamp in the interim if I urgently need it? 

Or are they telling me that the duplicate will never come and that the ADIT stamp is my only option?

 

 

[igoyougoduke 1,728]

1 minute ago, Bao & Bei said:

 

I already did as I mentioned in my original post. I also posted the reply I got via email to my request for a duplicate. 

I guess I am not sure how to interpret it. Should I wait for the duplicate notice in the mail and get the ADIT stamp in the interim if I urgently need it? 

Or are they telling me that the duplicate will never come and that the ADIT stamp is my only option?

 

 

when did you apply for the duplicate receipt ? it takes a while for them to process the request. atleast 30 days for notice to arrive from the day of applying

[Bao & Bei 15]

1 minute ago, igoyougoduke said:

when did you apply for the duplicate receipt ? it takes a while for them to process the request. atleast 30 days for notice to arrive from the day of applying

 

Ok, fair. I applied on 10/03/2025 so I still a while to wait, I guess

[OldUser 10,771]

ADIT stamp has a few drawbacks:

- It is only valid for 1 year. So you'd have to get it again

- Many times, you will be asked to surrender expired physical green card to get stamp. And this means, even if you get extension letter later, it will be useless as it cannot extend validity of stamp.

 

I'd get stamp if you urgently need it, but give some time because you never know how fast you can get InfoPass appointment.

Edited 16 hours ago by OldUser

[igoyougoduke 1,728]

2 hours ago, Bao & Bei said:

 

Ok, fair. I applied on 10/03/2025 so I still a while to wait, I guess

Yeah i would wait a bit. USCIS takes 2-3 weeks just to even open your request. i would wait for the  30 day timelines from filing the request.

[.yana 641]

My extension letter was virtually undistinguishable from a printed photocopy since it was printed on plain paper without any stamps or colored markings.

If nothing changes, and you have the form uploaded to your USCIS, can you just printed it from there?

 

I had several printed copies, and couldn't even tell which one was the original one anymore.

[OldUser 10,771]

13 minutes ago, .yana said:

My extension letter was virtually undistinguishable from a printed photocopy since it was printed on plain paper without any stamps or colored markings.

If nothing changes, and you have the form uploaded to your USCIS, can you just printed it from there?

 

I had several printed copies, and couldn't even tell which one was the original one anymore.

My extension letter (I-797) was printed on green watermarked paper. I didn't have online copy, but hard copy (I-797C) wasn't the same, it was black & white and not protected.