Jump to content

ustraveldocs keeps logging me out


27 posts in this topic

Recommended Posts

On 8/2/2023 at 8:12 AM, abhishah901 said:

Also, if you look at the notes/instructions section on home page it indicates I will have to reset and submit a new profile and purchase new receipt. So that might be my last resort if nothing pans out.

Hi, can you tell me if you could find a solution for this? My application has the same issue. 

On 8/7/2023 at 9:44 AM, Ayushi91 said:

@abhishah901 were you able to reach the helpdesk? Do you have an email or number to call them? My parents have their visa interview in less than 4 days and I need to update the DS160 for my mom because she got a new passport.

Pleae share with me too. Wanted to know.

Link to comment
Share on other sites

*******PROBLEM SOLVED -- PLEASE READ************


After some soul searching and terrible service from UStravel docs team, I was able to find some information online. Follow the below instructions to fix the issue on Not being able to login into the website "https://portal.ustraveldocs.com/" :


- Navigate to https://atlasauth.b2clogin.com/f50ebcfb-eadd-41d8-9099-a7049d073f5c/b2c_1a_atoproduction_atlas_susi/oauth2/v2.0/authorize?client_id=607d08d6-b63b-4735-ad82-05dfcff7efa4&redirect_uri=https%3A%2F%2Fwww.usvisascheduling.com%2Fsignin-aad-b2c_1&response_type=code id_token&scope=openid&state=OpenIdConnect.AuthenticationProperties%3DfIWqsAMsrWxPtMw3uABUtcMH8G35SsCuTg7_vMrXv9d2DglQ9AZ_jL3XJOPDnzu9VqLjGMm00DrZ89HuvnhOUR0go6W1cDJP8BjVVm9kLoudtDP0l0wZ17DvEMSL_B9xOC4DPGoVrgDTna7_qOZBk4K8lgSquFM5glkOPc1WSHmRCrR6qThS1L7iRAZTjF_XhaQDdtWBrI3l3jsrTUKqnPfuNq_34AtcvBsLf0wfTwfzqqtVDUEqB2bcgUp1K0ni8Y0QKD8L6RVtmdcUcGUO0xJN4o1cZ93TslE35Z99kBRQLF5Kwlkd_Oi7Sk4sBV8g7NJ_2W74JeVQNY_QKASu7I-xoxpbnr4p7rRUrU4cgC9OQx-Sh5OWieNIgXVKXr6JTotWbnweWNesnMUv2vEmAJjpfd_g1zIoNuETbrxZ7fhCZV6d08VGvqZftiqloiFL&response_mode=form_post&nonce=638279351816755664.OWMzZGFiMGYtYjIyMS00ZjIzLThkNjAtMTEwNjkyN2Y3ZGM3YzljOTgyMTctODU4ZC00YjE3LWI0MzEtNzg2MDUyNWVkNGVj&ui_locales=en-US&x-client-SKU=ID_NET461&x-client-ver=

- Sign up for a new profile (do this even if you have an account already with ustraveldocs website)

- make sure you verify your email as a part of this form

- once done, you should access to their new website and ability to change the appointment

Link to comment
Share on other sites

  • 2 weeks later...

Hello, I am having this same problem where the site keeps signing me out and asking me to log in. Can you please guide me as to what exactly I need to do to resolve this. I have been struggling with this for many days, I just discovered this post and see that you were able to resolve it. Hope to hear from you soon and thanks a lot in advance for the help.



Link to comment
Share on other sites

  • 2 months later...
Didn't find the answer you were looking for? Ask our VJ Immigration Lawyers.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
- Back to Top -

Important Disclaimer: Please read carefully the Visajourney.com Terms of Service. If you do not agree to the Terms of Service you should not access or view any page (including this page) on VisaJourney.com. Answers and comments provided on Visajourney.com Forums are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Visajourney.com does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. VisaJourney.com does not condone immigration fraud in any way, shape or manner. VisaJourney.com recommends that if any member or user knows directly of someone involved in fraudulent or illegal activity, that they report such activity directly to the Department of Homeland Security, Immigration and Customs Enforcement. You can contact ICE via email at Immigration.Reply@dhs.gov or you can telephone ICE at 1-866-347-2423. All reported threads/posts containing reference to immigration fraud or illegal activities will be removed from this board. If you feel that you have found inappropriate content, please let us know by contacting us here with a url link to that content. Thank you.
  • Create New...