Jump to content

ustraveldocs keeps logging me out


27 posts in this topic

Recommended Posts

I did not have a DS160 confirmation page from my original appointment so I started and completed a new DS160 with all the details. Now I am trying to update the DS-160 number on my original appointment ID but I cannot get past the login screen itself. I tried the following things:
- Forgetting and resetting password
- Removed adblocker and then tried logging in

- Try different browsers

It doesn't give me an error or asks for captcha. Just kicks me back to the login page.


Has anyone faced this before? Or any advice on how to solve this or whom to reach out?


Attachment: Login page after I am kicked out.


Any help would be appreciated.

Capture login.PNG

Link to comment
Share on other sites

Hi, I has the same error and was going over all my previous emails and realized they have changed their website to a new one https://www.ustraveldocs.com/in/en/nonimmigrant-visa


You will have to re-register but once you complete that and log in, it will automatically pull all your data in. 

Link to comment
Share on other sites

@nehaagarwal2191@thomasmjtomz That worked for me! Thank you for your solutions and conversation. However, my original reason for doing this was to update my DS160 information in my appointment details. The previous portal had the specific option to update the DS160 information as pointed out here. But the new UI doesn't seem to have that, would you know where that option is on the new website? Maybe its worth making a new post/discussion thread for this issue. Again, thanks for the other solution!

Link to comment
Share on other sites

After realizing I cannot update DS160 like in previous website, this was the first thing I tried and mentioned my issue. I will reach out to the helpdesk via email/call anyway just to make sure I am on the right path and see how it goes. Also, planning to open a discussion topic so that new/future visitors having similar issues can refer to that.

Link to comment
Share on other sites

*** Removed related thread.  Please post your related questions/updates in this thread to keep the discussion in one place. ***


1 hour ago, abhishah901 said:

I missed the printing of confirmation of the old DS160 and now I am unable to retrieve my old DS160. Following the information here , it seems that I can create a new DS160 and update my profile with the new confirmation number, atleast in the old version of the website. After getting into the new website for ustraveldocs, there doesn't seem to be any similar way to update my DS160 number in my existing profile. Not sure if I am missing something obvious, or the procedure to update your DS160 has become more complex.


Any advicce/help/previous anecdotal experience would be valuable. Thanks in advance!


Edited by Chancy
Link to comment
Share on other sites

This is happening to me to, the website takes me back to the login page everytime I try to login. I hit "login" on their new website (https://www.ustraveldocs.com/in/en/nonimmigrant-visa) and then used "Sign up now" since I didn't remember my old username from years ago. But despite entering accurate information, the new website keeps taking me back to the login page. Any advice on how to login successfully?

Link to comment
Share on other sites

Didn't find the answer you were looking for? Ask our VJ Immigration Lawyers.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
- Back to Top -

Important Disclaimer: Please read carefully the Visajourney.com Terms of Service. If you do not agree to the Terms of Service you should not access or view any page (including this page) on VisaJourney.com. Answers and comments provided on Visajourney.com Forums are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Visajourney.com does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. VisaJourney.com does not condone immigration fraud in any way, shape or manner. VisaJourney.com recommends that if any member or user knows directly of someone involved in fraudulent or illegal activity, that they report such activity directly to the Department of Homeland Security, Immigration and Customs Enforcement. You can contact ICE via email at Immigration.Reply@dhs.gov or you can telephone ICE at 1-866-347-2423. All reported threads/posts containing reference to immigration fraud or illegal activities will be removed from this board. If you feel that you have found inappropriate content, please let us know by contacting us here with a url link to that content. Thank you.
  • Create New...