Social security card has not arrived...

[allanr 4]

My wife arrived in the USA about 4 weeks ago.  During the CR-1 process, we clearly stated we wanted a Social Security card sent to our domicile address.  In talking to other Filipinas, my wife was told it usually took about 2 weeks to arrive. The Social Security website says to contact them if it hasn't arrived after 3 weeks.   We tried to call the number listed and we go a recording saying there is nobody to talk to and to call back another time...each time we called back we got the same message after listening to a couple of minutes of information we had no interest in.

 

We finally went down to a local social security office and we were told they have no record of my wife applying for a card.  We showed them the documentation saying that she had, at which time the person helping us agreed it should be there but shrugged and said "maybe I just can't find it".  He then said we could apply for a new one and get it in 5-7 business days.  We filled out a form to which he entered into the system, and sent it to homeland security.  He then said..."there seems to be a problem.  Call me back in 2 weeks and I'll let you know the status of things."  He then stated it would take several weeks after that to get a card.  Not sure what happened to the 5-7 days, but I'm sure all of my wife's documentation was 100% in order,  and there shouldn't be any issues.

 

My wife is waiting to start work at job, and this process is getting frustrating. It will end up costing her a least a month of time she should be working.  Any ideas how to expedite things?  The guy helping us said there was a way to get a temporary card while  waiting for ours to arrive, but couldn't remember the details of getting one.  A google search turned up nothing.    

 

Any help would be appreciated.

[Ryan H 3,790]

Moved from IR-1/CR-1 Process & Procedures to Social Security Numbers forum.