Really long delay in receiving Green Card from USCIS

[Kushal Sheth 0]

My wife paid the USCIS immigrant fee for the permanent resident card on February 7th of this year, and she arrived in the country on the 10th of Feb. After waiting 120 days and still not receiving the green card from USCIS we contacted the customer care service who asked us to fill out a service request so that they can look into the delay. A couple of weeks after filling out the service request USCIS replied back and said 'USCIS has not received your Department of State issued IV Packet, which should have been submitted by the Port of Entry (POE) when you entered the United States.  USCIS requires a completed Lost Visa Packet in order to process your Permanent Resident Card (PRC)'. So we took the Infopass appointment and filled out the lost visa packet form and re-submitted all the documents they asked for. A couple of weeks later, the case status changed to 'Card is being produced'. This was dated on July 21st, 2019. After checking multiple forums on VJ and other sites, we were hoping to receive the GC in a just few days after that status update. Since then, the status still hasn't updated. After speaking to a few USCIS reps (both tier 1 and tier 2), we have been continually told that the card is in production and it will be mailed out. When we asked how long it would take, we were told that it should arrive within 30 days. They didn't tell us anything about why the Green card production is taking this long. We confirmed the address was correct so it wouldn't get lost. Last week, I filled out another service request for non-delivery of permanent resident card, and we received a reply stating that they checked in to our status and that the card is being produced. But now they are saying that it will be mailed within 90 days!! We've already waited more than 6 months and now we have to wait another 3 months with no hopes of receiving the green card. Is this normal? Has anyone experienced similar issues with their green card production? What are our options here? We are beyond frustrated and are running out of patience. We even got in touch with the USCIS ombudsman office but they haven't been helpful besides confirming that the status is the same as what we see. Is there anyone else we can talk to who can give us an insight as to what's going on?

Edited August 21, 2019 by Kushal Sheth
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