I keep getting an error for Invalid Case ID # when trying to schedule interview online

[She0710 63]

So my i601 waiver got approved, and was called by the US embasy a week later to go online and schedule my interview date. 

 

They keep asking for a case ID # and im guessing thats the NVC case #. But when i put that in it keeps saying it cannot be found. 

I have emailed the embassy about the issue. Idk when they will get back to me. Has anyone encountered this issue? 

Am I using the wrong info? 

 

I have been trying for 2 days now. 

 

Please see the attached photo. Thas what it keeps saying when I put in my NVC case number

[Terri Sellay 6]

I believe your case ID is the NVC Case Number it starts with 3 upper case letters followed by 10 numbers. Mine starts with ALG because my case is in Algeria. 

[givionte 138]

If there are any extra numbers at the end of the id, like 01, you need to remove them.  Take a look at how many numbers it has, and try again.

[She0710 63]

On 6/16/2019 at 7:11 AM, Terri & Salim said:

I believe your case ID is the NVC Case Number it starts with 3 upper case letters followed by 10 numbers. Mine starts with ALG because my case is in Algeria. 

 

On 6/16/2019 at 1:08 PM, givionte said:

If there are any extra numbers at the end of the id, like 01, you need to remove them.  Take a look at how many numbers it has, and try again.

thanks so much. The website basically locked me out Because I kept trying to log in back to back. after waiting for 3 days I was finally able to get into the website. but still unable to Schedule an appointment. no dates are available.