Civil document rejected

[Christepay 0]

I am wondering the reason why NVC can reject a document that they listed as an acceptable document for immigration visa purposes.

In fact, We submitted the birth certificate of my spouse to NVC for review. We submitted " Declaration de Naissance" which everyone in Togo uses as a prime birth certificate.  Two weeks later, we received a note saying that it is an unacceptable document, therefore, we should submit an acceptable document.  According to the instruction for reciprocity document for my spouse's country, Togo, they listed some forms of the birth certificate that are acceptable for immigration purposes. So we went for  "Extrait d'Acte de Naissance"  which is also used as an official document. We submitted it and two weeks later the review came again as an unacceptable document. At the end of the day, we don't know what exactly the officer who is reviewing our case want. Because if we used the prime document and it is unacceptable, the alternative document also is unacceptable, thus we don't know what they want.   Please, could someone tell me what we should do at this point? or somebody has a similar situation and tell us what we should do?    Below is the link to the instruction for the reciprocity document for Togo. https://travel.state.gov/content/travel/en/us-visas/Visa-Reciprocity-and-Civil-Documents-by-Country/Togo.html

Thanks 

 

[abdo1 40]

4 hours ago, Christepay said:

I am wondering the reason why NVC can reject a document that they listed as an acceptable document for immigration visa purposes.

In fact, We submitted the birth certificate of my spouse to NVC for review. We submitted " Declaration de Naissance" which everyone in Togo uses as a prime birth certificate.  Two weeks later, we received a note saying that it is an unacceptable document, therefore, we should submit an acceptable document.  According to the instruction for reciprocity document for my spouse's country, Togo, they listed some forms of the birth certificate that are acceptable for immigration purposes. So we went for  "Extrait d'Acte de Naissance"  which is also used as an official document. We submitted it and two weeks later the review came again as an unacceptable document. At the end of the day, we don't know what exactly the officer who is reviewing our case want. Because if we used the prime document and it is unacceptable, the alternative document also is unacceptable, thus we don't know what they want.   Please, could someone tell me what we should do at this point? or somebody has a similar situation and tell us what we should do?    Below is the link to the instruction for the reciprocity document for Togo. https://travel.state.gov/content/travel/en/us-visas/Visa-Reciprocity-and-Civil-Documents-by-Country/Togo.html

Thanks 

 

call NVC and ask for supervisor or tier 2 he will resolve your problem

Edited May 21, 2019 by abdo1