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Abbumimapa

Online status post approval

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Hi... we moved during the I751 process and changed address and recieved confirmation. The case was approved but the status still says card is being produced while all cases that were in the same status on the same day have changed status to "card has been mailed"... could it be because of change of address that our application's status hasn't updated? How do we know if they gonna mail to new address or old? 

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7 minutes ago, Abbumimapa said:

Saturday 01/12.. the message was changed to "card is being produced" from "case received"

Did you try to call them up? Ask for a Tier 2. They might have an answer for you. 

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2 minutes ago, Abbumimapa said:

How do I get to a live agent?

From the USCIS website:

 

Call following number: 1 (800) 375-5283

 

Live Assistance - Tier 2

If the customer has spoken with the CSR at a Tier 1 Contact Center and has not been able to obtain a resolution, the call may be escalated to a Tier 2 Contact Center if applicable.

Tier 2 is staffed by USCIS officers with access to applicable USCIS systems. USCIS officers may also escalate callers to a supervisor when necessary. 

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49 minutes ago, Stephanillia said:

From the USCIS website:

 

Call following number: 1 (800) 375-5283

 

Live Assistance - Tier 2

If the customer has spoken with the CSR at a Tier 1 Contact Center and has not been able to obtain a resolution, the call may be escalated to a Tier 2 Contact Center if applicable.

Tier 2 is staffed by USCIS officers with access to applicable USCIS systems. USCIS officers may also escalate callers to a supervisor when necessary. 

I mean what options to select to get to a live person... I tied few but it seems impossible to get out of automated system

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