Improper address on mail from USCIS, whats going on?

[mrs thb 331]

Looking for advice.  I posted in June and July 2017 threads but figured I'd also post here to reach a larger audience and perhaps more senior members.

 

Yesterday I received mail from USCIS.  It was a relatively thick letter.  Once opened I realized what it was.....it contained:

 

a) was my new extension letter (that is redundant now as I got the stamp in July) but....addressed in my name, city and zip code.  NO STREET ADDRESS/PO BOX

b) the original mailing envelope which obviously  arrived somewhere and looks like USPS attached a computer print out sticker (coded) and labelled Return to Sender **Insufficent Address.  USCIS opened it rather neatly, unfolded it and attached it to my new 2 page I797 NOA form

c) USCIS letter re: change of address letter and

d) Change of address form  AR-11

 

Clearly whoever received the return to sender mail did not catch the misprint on the mailing address (which left out the street address and PO Box) and sent me the change of address form.  I DID NOT MOVE NOR CHANGE ADDRESS.  From what I can tell the new extension letter was dated August 18, USCIS received the returned envelope on Sept 4 and resent it Sept 7.  

 

This improperly labelled letter scares me.  I am questioning their system and I am unsure what to do next.

 

NOTE:  All prior correspondence from USCIS has arrived safely to our PO Box.  I have never been questioned on using a PO BOX before. We have listed our physical address on all applications but indicated preference as PO BOX.

 

My questions:

1.  Do I send USCIS the form back completing it with the same info?  ***note: the form states No PO Boxes

2.  Do I ignore it this form?

3.  Do I call them to inquire about what to do?

4.  Have they changed protocols and no longer accept PO Boxes?

 

 

Edited September 13, 2018 by mrs thb

[Ketsuban 1,034]

I would call and ask them to recite back to you the address they have on file for you. If it's the incorrect address (i.e. No street number and street name, or no PO Box), then that would be your cue to do the address change form or maybe they can correct it over the phone if you speak to Tier 2 and explain the situation. It is weird that this has happened. Perhaps someone deleted something they shouldn't have? 

Edited September 14, 2018 by Ketsuban
Forgot to close the brackets

[mrs thb 331]

54 minutes ago, Ketsuban said:

I would call and ask them to recite back to you the address they have on file for you. If it's the incorrect address (i.e. No street number and street name, or no PO Box), then that would be your cue to do the address change form or maybe they can correct it over the phone if you speak to Tier 2 and explain the situation. It is weird that this has happened. Perhaps someone deleted something they shouldn't have? 

I knew you would reply 😁 So thanks!!!  I was thinking about messaging you. 😉

 

I called early this morning and Ryan said it was strange, he could not assist me and would need to transfer me to a supervisor.....and that's where the call got dropped....like 27 minutes into the call.  Argh!  I am on the phone again, hopefully not getting the run around or a 2nd dropped call.  Some interesting things happening with databases at USCIS!!!

 

On another note....did your GC predicament get cleared up....that thread got too crazy for me? 

[Ketsuban 1,034]

1 minute ago, mrs thb said:

I knew you would reply 😁 So thanks!!!  I was thinking about messaging you. 😉

 

I called early this morning and Ryan said it was strange, he could not assist me and would need to transfer me to a supervisor.....and that's where the call got dropped....like 27 minutes into the call.  Argh!  I am on the phone again, hopefully not getting the run around or a 2nd dropped call.  Some interesting things happening with databases at USCIS!!!

 

On another note....did your GC predicament get cleared up....that thread got too crazy for me? 

It did, but only after I sent my senator after them. I feel like if I hadn't done that, I'd still be sitting here cardless. There's a couple of others who sent their cards back to CSC still waiting and their state politicians are all but ignoring them! 

 

Good luck on your second call, let us know how it goes

[mrs thb 331]

18 minutes ago, Ketsuban said:

It did, but only after I sent my senator after them. I feel like if I hadn't done that, I'd still be sitting here cardless. There's a couple of others who sent their cards back to CSC still waiting and their state politicians are all but ignoring them! 

 

Good luck on your second call, let us know how it goes

Spoke with supervisor, no address on file!! Nothing!!!  Go figure!!!! 🤯

 

Sup could not explain why but he took both so who knows where mail will arrive (po box or physical address).  Guess USCIS just wants to keep me guessing.  He said this should not affect my application and processing and mentioned that I would be getting confirmation of our conversation (ie address change) in an email.

 

All this befuddles me....as they have my address(es)....I just got mail from them.