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Track13

How do I get past automated phone system???

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Hello,

 

My fiancé and I are trying to speak with the consulate about appointments. We used their call center number, but can't get past the automated system to speak with a real person. It's getting extremely frustrating. Does anyone have any tricks to get through to a human??

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Unfortunately I have run into the exact same thing. I have tried every possible combination and nothing works! Let me know if you hear anything, please :)


Married: 5-July-2015
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I-130 Petition Sent: 11-May-2016
NSC Received (Our Priority Date): 12-May-2016
NOA2 Received: 30-September-2016 141 days for I-130 approval
**Note: We received four text messages at 6:45 AM CST (Friday) about our case status update. We never received an e-mail nor alert from the app**
NOA2 Hard Copy Received: 06-October-2016
----------
Petition Sent to NVC: 17-October-2016 17 days for petition to be sent to NVC
**No alert of any kind received for this update; saw the change by logging into USCIS website**
NVC Received: 21-October-2016 4 days to be received at NVC
NVC Case Number Assigned: 31-October-2016 10 days for case number to be assigned
**Called NVC on 2-November-2016 and she said case and invoice number had been assigned 31-October.**
NVC Welcome Letter Received: 3-November-2016 @ 12:10 AM 3 days from case number assigned until Welcome Letter received and invoices unlocked
IV and AOS Fees Unlocked: 3-November-2016 @ 7:00 AM
IV and AOS Fees Paid: 3-November-2016
DS-260 Unlocked: 7-November-2016 2.5 business days for DS-260 to be unlocked
DS-260 Submitted: 8-November-2016
AOS & IV Documents Sent: 9-November-2016
Scan Date: 14-November-2016 5 days to receive scan date due to a holiday/weekend
Medical expedite requested: 14-December-2016
Medical expedite approved at consulate: 19-December-2016 Expedite approved with consulate but denied at NVC; still need to wait for case complete
Case on Supervisor Review: 22-December-2016
Case sent to the Review Department: 13-January-2017
Case Complete: 24-January-2017     10 weeks and 2 days at NVC before case completed
Case arrived at consulate/CEAC status "Ready": 1-February-2017
Interview: 21-February-2017   We scheduled our own interview because we had an approved medical expedite with the consulate. By sheer luck we got such a quick interview date because someone cancelled their appointment less than 20 minutes prior
Interview Result: Approved!!
Visa Issued: 21-February-2017     Visa issued same day as interview
DHL tracking information received: 22-February-2017     DHL tracking number appeared 28 hours after interview, scheduled for delivery the next day
Visa in hand: 23-Feb-2017
US POE (Minneapolis): 26-Feb-2017
 
 
 
 

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Suggest you call these numbers at the US Consulate Ciudad Juarez, Chihuahua = 01-656-227-3000 or 01- 656-344-3003, than option 1, 3, 1 & 1.  That's the format for calling from within Mexico.  If calling from the USA the format is 011-52-656-344-3003, or 011-52-656-227-3000. Buen suerte!        

Edited by MXcompadre
typographical error in telephone number

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On 1/7/2017 at 8:57 AM, Track13 said:

Hello,

 

My fiancé and I are trying to speak with the consulate about appointments. We used their call center number, but can't get past the automated system to speak with a real person. It's getting extremely frustrating. Does anyone have any tricks to get through to a human??

I am guessing you already got the letter that says that NVC will now forward your approved petition to the U.S Embassy & at the bottom it has the case number & fiance's name right? You should be getting the invitation letter where it tells you "your visa case is now ready to process" & it gives you instructions on how to apply for a visa, then to make an account to schedule an ASC appointment & consular interview appointment...I got my letter from NVC then a few days later i got the invitation letter & made an account (I had that all done by Mid-September) but just last Friday I finally scheduled my ASC & Consular appointment (appointment is Beggining of March) since the website wasn't working... how long ago did you get the letter from NVC?

Edited by Ms. Arely C.

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