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So I am trying to call USCIS to try and find out if my application has been moved from the National Benefits Center to my local field office. When I call it asks me for my receipt number which I assume is my MSC number (10 digit number), each time I enter the number it states that I have not entered the required number of numbers. Any way to bypass this and get through to someone,am I not entering the correct case number, i.e. should I have another number besides the MSC number?

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Are you putting the numbers for MSC in front of the other numbers? (MSC is 672 on the phone, so you'd put 672XXXXXXXXXX)


My Convoluted Story (see my profile for more details)
Jun 2009 - Met on Facebook
Mar 2010 - Visited Morocco for the first time, got engaged
Dec 30, 2011 - Wedding in Morocco (5th visit)
I-130/CR-1 (first time around)
31 Aug 2012 - Priority Date (Vermont, transferred to NBC)
31 Dec 2012 - NOA2
27Jul 2013 - Broke up/Separation (while waiting for case complete at NVC)
9 Jan 2014 - Filed for divorce in US (never completed)
4 Apr 2014 - USCIS NOIR
May 2015 - Reconciliation
Nov 2015 - Vacation together in Spain (7th in-person visit with each other)
I-130/IR-1 (second time around)
4 Feb 2016 - Priority Date
19 Apr 2016 - NOA2

17 May 2016 - NVC Case Number Assigned

31 May 2016 - Sent AOS/IV package to NVC

5 Jul 2016 - NVC Case Complete

10 Aug 2016 - Medical Exam

25 Aug 2016 - Interview - APPROVED

1 Sep 2016 - Husband picked up his visa

Husband POE'd @ IAD - 5 November

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Are you putting the numbers for MSC in front of the other numbers? (MSC is 672 on the phone, so you'd put 672XXXXXXXXXX)

Thank you that worked, however they would not transfer me to a Tier 2 officer due to high call volume.

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