USCIS corresponding with me, but still have not sent an NOA2 approval

[Thomianguy 36]

We are at the Nebraska Center and at first, we were told they are working on about a 5 month window, give and take a week in either direction. We received our NOA1 on May 8th. According to our timeline, we should have heard from them about October 9th - 13th. Well, we did hear from them, but what we got was a NAME CHANGE update on October 14th which I requested back in July. I was happy because that indicated someone there was looking at our application. Then yesterday (October 19th) I get home and saw a large brown envelope from them in the mail. Since I have e-mail alerts turned on and received no e-mail, I got scared thinking they were asking for more info which would hold the process up. Instead, it was two original documents I sent to them (photocopies were obscuring the seals and I did not want a non clear seal to cause a hold up). Again, I was happy because it told me the application is on a desk being looked at. There was no mention of any denials or request for more information and with them sending those back, told me they concluded the info was satisfactory.

So, if on October 14th they updated the info (6 days ago) and yesterday (October 19th) I received my originals back, can someone tell me why it has or is taking them SEVEN DAYS, so far, to determine to make an approval? While on one hand, I realize they ARE looking at our info, another part has my wife in fear thinking something must be wrong, if it is taking them this long to. One caveat is that on a paper they sent back with the originals, they checked this off:

"If you have not received your approval notice AS YET, allow 20-30 days to receive one."

The sender (a director) sent his name and extension, but USCIS, of course, will not let me speak to him.

What are we to make of this, especially when we see others who received their NOA1's in May (many AFTER us) receiving their NOA2s?

On a little side note, the letter they sent to me was dated OCTOBER 19th which is the same day the letter arrived. Found that odd unless they sent someone by Lear Jet yesterday to deliver it directly from their office.

[Thomianguy 36]

TESTING!

[Ryan H 3,797]

Moved from Process & Procedures to Progress Reports.