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Error message paying $165 immigrant fee

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My wife's CR1 visa was issued more than two weeks ago,she will be flying to the US on July 6th. We have been trying the pay the $165 greencard fee online (Uscis ELIS) but have been unsuccessful. We keep getting this error messages with different dates each time:

The A-Number or DOS Case ID you entered is incorrect. Please enter the A-Number and DOS Case ID listed on the USCIS Immigrant Fee handout you received from the U.S. Embassy or consulate.ERROR: NOTE: If your visa was issued less than five (5) days ago, you may not be able to pay the USCIS Immigrant Fee at this time. Based on the date you entered, we recommend that you log into your USCIS ELIS account on or after June, 20, 2015 to pay the fee.

Any one with thesame problem?

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Try putting a zero at the start of the A-number

I'm from the UK, hubby is from Michigan and is a retired US Army Officer.   We are currently stationed overseas.

Here is our immigration journey so far....

10.26.13 - Our wedding in Scotland 

11.26.14 - Filed I-130 at US Consulate, Frankfurt (DCF)

11.18.14 - Returned to Scotland to renew our vows for our first wedding anniversary

01.08.15 - NOA2 received in snail mail, together with case number and Packet 3 instructions

02.15.15 - Submitted Packet 3

02.17.15 - Packet 4 received by email with instructions to schedule medical and interview

02.18.15 - Email authorisation received from Consulate to gain access to appointment calendar

03.03.15 - Medical

03.18.15 - Interview - APPROVED!

03.21.15 - Visa in hand

06.10.15 - POE Chicago (final destination Detroit)

07.20.15 - Received SSN in mail

07.27.15 - Received 2 year green card in mail

The journey to ROC starts here...!

10.05.15 - Returned to Germany on government orders

05.25.17 - Mailed ROC package to California Service Centre

06.14.17 - Received NOA 1 (dated 05.30.17)

09.05.18 - Received a second NOA (dated 08.11.18) granting a further six months extension to green card due to 'processing delays'

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This website is a joke. I had to email support because I was unable to pay my husbands fees for almost 2 months. Then it mysteriously worked before I even received a response. Hang in there though, you have up to a year to pay it, it doesn't have to be paid before your spouse enters the country, but the longer you wait the long it will take for the green card to arrive.

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