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Weird response to ROC service request for my I-751

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Ok guys. I submitted a service request on 5/28 and today I got this response which baffled me to say the least.

U.S Citizenship and Immigration Services (USCIS) cannot answer your inquiry over the phone or through a referral. You must submit your inquiry in written form and with original signature of the inquirer. If there is an attorney of record or representative, you must submit a properly completed notice of entry of appearance as Attorney or Representative (Form G-28)

NOTE: Third Party inquirers will not be recognized.

Thank you for your understanding.

What in the world is this? My service request was submitted on my behalf by a Tier 1 rep and on my case summary, it kept referring to the service request as a Tier 1 referral. Anyone have an idea what this is?

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