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Error when using online change of address

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I tired using the online website to change my address and keep getting the following error

I've selected the I-751 form which I've received from the USCIS. The EAC # says CR189 but that is not a selectable option. So I picked I-751 in the pull down menu.

Edit : We have a pending RFE on our ROC submission. But we had to move in the mean time

Anyone having issues with the USCIS database not matching ?


The following error(s) need to be corrected:
  • You must select the Form Number associated to your Receipt Number. The Form Number you selected does not match our records for that Receipt Number.
Edited by slowslc

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I have the same issue when trying to complete a service request.

Lifting Conditions Event Date CIS Office : Vermont Service Center Date Filed : 2014-09-17 NOA Date : 2014-09-22   RFE(s) :   Bio. Appt. :   Interview Date :   Approval / Denial Date :   Approved :   Got I551 Stamp :   Green Card Received :   Comments :


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I had the same issue for two weeks...very very frustrating. So finally I called USCIS. Make sure you are using the receipt number on your NOA extension letter, not the other receipt number. I don't know why they have to assign two receipt numbers...makes things so confusing. Just make sure you use the one on your NOA and the online form will work for you.

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I had the same issue, i tried both the receipts numbers( biometric receipt and i751 receipt) one of them worked ( dont remember which one) and my address was changed

Edited by Nevin

04/15/2006: Arrived at LAX on F1

12/12/2007: Met her at BJ's Restaurant

04/15/2009: H1B approved

11/18/2011: Married

-----Adjustment of Status-----------------------------------------------

04/07/2012: Mailed documents I130, I102, I485, I765, Medical to CSC for Adjustment of Status

04/09/2012: Received Date/ Priority Date - NOA Received

04/16/2012: Received NOA Biometrics for I485 Appt: 05/07/2012

05/02/2012: Received NOA Biometrics for I765 Appt: 05/23/2012

05/07/2012: Went for Biometrics appointment at Bellflower, CA

06/05/2012: I765 Approved! Received EAD card

08/01/2012: Conditional PR APPROVED at CA service center


04/10/2014: Received a notice from USCIS stating that I need to file I751

04/12/2014: ROC sent via FedEx to VT service center (VSC)

04/14/2014: ROC package delivered

Sent ROC 3weeks earlier than the 90day window, now waiting for USCIS to mail the packet back

05/08/2014: Check got cashed

05/09/2014: NOA1 received- Receipt date: 05/05/2014

06/06/2014: Called USCIS helpline to raise a Service request for biometrics status

06/09/2014: Received email from USCIS that my Biometrics is CURRENT

02/01/2015: Moved my residence from New Jersey to Los Angeles, California

02/02/2015: Updated my address in USCIS website

03/23/2015: Infopass appointment- Officer said that my case was approved on 03/19/2015

03/23/2015: Approval letter received dated: 03/19/15

03/30/2015: Card Mailed

03/31/2015: Received tracking# update

04/02/2015: Card in hand


06/01/2015: N400 Package Sent via USPS to Arizona Lockbox

06/03/2015: Package delivered

06/12/2015: NOA1 received- Receipt date: 06/05/2015

06/22/2015: Received Bio-metric Appt. Dated: 07/02

07/02/2015: Bio-metrics complete

02/25/2016: In-line for Interview

04/04/2016: Citizenship Interview

04/05/2016: Status changed to Oath ceremony notice was mailed

04/08/2016: Received Oath ceremony appointment letter in mail dated: 04/21/2016



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To all who replied

Thanks - I was able to change it online using the 2nd EAC number on my NOA extension letter as pointed out by a member here.

Funny thing though the same EAC number does not get recognized if you use it to check your case status. Go figure !! Arghh.

Anyways, thanks for your help.

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