One year since POE, not received Green Card

[smkr 1]

I entered the US May 2013 on CR1 Visa and have been waiting for the Green Card ever since. I have paid the immigration fees of $165 before my arrival last year. USCIS has confirmed that they have received the visa fees. I have tried contacting USCIS ( raised Service Requests) and made 1 Infopass appointment. The response I am getting after each time is -

"A search of USCIS records indicates the Immigrant Visa Fee has been received. We are actively attempting to resolve the payment issue in regards to your Immigrant Visa Fee. If you do not receive your Permanent Resident Card within the next 90 days, please contact customer service. We apologize for the inconvenience."

This is going in a loop and net result is the same.

Can somebody suggest what I need to do. This is really frustrating.

[milimelo 4,270]

Have your spouse contact his/her congressman or senator. Look for immigration aide on their website, download privacy act waiver (so they can inquire on your behalf), fill it out and send it to them alongside all paperwork and notices you have received since arriving to the US one year ago - copy of immigrant visa from the passport, fee payment for GC...

I'd also go to infopass and get a stamp in your passport until your GC arrives.

[smkr 1]

Have your spouse contact his/her congressman or senator. Look for immigration aide on their website, download privacy act waiver (so they can inquire on your behalf), fill it out and send it to them alongside all paperwork and notices you have received since arriving to the US one year ago - copy of immigrant visa from the passport, fee payment for GC...

I'd also go to infopass and get a stamp in your passport until your GC arrives.

Thanks for you response. I have already scheduled Infopass appointment to get a stamp on my passport.