They said I didn't send a document, but I did....

[matlm 1]

I sent my wife's police certificate from Spain along with all the required visa documents with the exception of her police certificate from her home country, which is only released to the US embassy. I got a letter today saying they did not receive the Spanish police certificate. This is the only document that is neither in English nor in the official language of her country. A certified translation was, of course, attached. Is it possible that they simply are taking more time to catalog this than it took them with documents that were in English or could obviously be verified at her consulate?

[kevinj 19]

Hey matlm,

I'd guess they simply lost it. The service centers process unimaginable amounts of paper, and sometimes things get misplaced ...

I once got a "request for more information" that freaked me out because I'd already sent all the possible evidence ... On a lawyer's advice I simply sent a copy of all the stuff I'd sent before, assuming that they had indeed lost things (but of course they would not admit that ). A few weeks later my application was approved and I received my green card in the mail.

So, I would suggest to just have it mailed again. Again, these people go through hundreds of pages of paper a day and are expected to finish cases at a certain pace, so ... They don't give it nearly as much focus as you did when you prepared the application.

If the error is at the embassy as you say (rather than at some service center) then it may be possible to call the embassy and ask for advice?

Sorry for the frustrating experience, and Good luck!

Kevin

[matlm 1]

Thanks. Was it the case that they had the document all along or did they need the documents you sent in?