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USCIS Revises Public Hours of National Customer Service Center

By UK-USA-K1 in USCIS Service Centers

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UK-USA-K1 Rising Star

UK-USA-K1   128

Posted
Filed: Lift. Cond. (apr) Country: United Kingdom
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Posted

Saw this news alert posted on the website and thought I'd post it here for those who may need the information:

The USCIS National Customer Service Center (NCSC) is introducing new public hours of operation for our toll-free number at 800-375-5283. Effective immediately, USCIS will eliminate Saturday hours of operation. Beginning April 1, the NCSC will be open from 8 a.m. to 6 p.m., Monday through Friday, in all four time zones in the contiguous United States. This adjustment will allow USCIS to better serve customers during peak contact hours and respond more quickly to customer needs.

As always, customers can check the status of their case, change their address, or submit an e-request 24 hours a day by visiting www.uscis.gov. In the coming months, USCIS plans to launch a number of additional customer service enhancements to further improve the quality of our customer service.

USCIS Revises Public HOurs of National Customer Service Centers

FILE FOR K-1 Adjustment of Status Removal of Conditions

January 31.2010 - Met Online April 10, 2014 - Mailed in I-485 + I-765 March 19, 2016 - Mailed I-751 to CSC

February 20, 2011 - Met in Person April 14, 2014 - Forms arrived at Chicago Lockbox March 23, 2016 - I-751 arrived at CSC

July 28, 2012 - Engaged April 17, 2014 - Acceptance email arrived stating case forwarded to NBC March 23, 2016 - NOA1 Date (received March 28)

February 5, 2013 - Mailed I-129F to Lewisville, TX April 27, 2014 - Received letter for Biometrics appointment April 20, 2016 - Biometrics scheduled (incomplete due to dry cracked skin)

February 6, 2013 - USPS Receipt/Delivered I-129F April 28, 2014 - Received Acceptance NOA1 hard copies for AOS and EAD May 13, 2016 - Walk in Biometrics Completed

February 8, 2013 - NOA1 Notice Date May 12, 2014 - Biometrics Appointment Done September 27, 2016 - ROC Approved (Checked status via website w/receipt #)

February 11, 2013 - Bank shows check cashed today May 15, 2014 - Interview Schedule Letter (received May 17, 2014) October 6, 2016 - Card Arrived

February 11, 2013 - E-Mail Notification of Case Acceptance and June 5, 2014 - Interview Scheduled at Local office 8:15 a.m.

Case Number (Routed to California Service Center) June 11, 2014 - USCIS Status updated to show Greencard in the mail

February 12, 2013 - E Mail Notification of Alien Registration Number Change w/USPS tracking showing it scheduled to arrive

February 15, 2013 - Hard Copy NOA1 received June 14, 2014

June 5, 2013 - Email notice of RFE June 13, 2014 - GreenCard arrived

June 6, 2013 - RFE postmarked

June 10, 2013 - RFE arrived in the mail

June 11, 2013 - RFE mailed back Express USPS

June 12, 2013 - RFE received @ CSC / USCIS website updated to reflect this

June 20, 2013 - I-129F Approved

June 24, 2013 - NOA2 Hard Copy Received

June 28, 2013 - NVC Assigned Case Number

July 2, 2013 - NVC shipped case to London

July 9, 2013 - London Received Case File

July 13, 2013 - Packet 3 Instructions Received

July 17, 2013 - Packet 3 Forms Mailed (Except DS-2001)

July 30, 2013 - DS-2001 sent (arrived July 31)

July 30, 2013 - Medical Scheduled (and completed w/no issues)

August 5th - Medical Results Logged in

August 8th - DS-2001 Logged in

August 20, 2013 - Interview Date Set

September 17, 2013 - Interview at 8:00 a.m. (APPROVED)

Waiting for VISA...

September 25, 2013 - Visa Delivered

October 8, 2013 - POE Las Vegas, NV

October 11, 2013 - Married

October 13th - HOME

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Alex&Amy Enthusiast

Alex&Amy   28

Posted
Filed: AOS (apr) Country: Australia
 Timeline
Posted

Budget cuts!? Oh well I'd rather they 100% scrapped the center for misinformation than cut service center workers...

AOS+EAD Sent 8-9-13

AOS+EAD Received 8-13-13

EAD NOA1 8-13-13

AOS NOA1 8-15-13

AOS+EAD Biometrics 9-17-2013, Walk-In 8-29-2013

EAD Approved 10-15-13

AOS Interview 12-18-13

E-REQUEST 2-3-14

INFOPASS Appointment 2-12-14

AOS Approved 2-24-2014

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N-o-l-a Grand Master

N-o-l-a   7,167

Posted
Filed: Citizen (apr) Country: Denmark
 Timeline
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Budget cuts!? Oh well I'd rather they 100% scrapped the center for misinformation than cut service center workers...

:thumbs: :thumbs: :thumbs:

3/2/18  E-filed N-400 under 5 year rule

3/26/18 Biometrics

7/2019-12/2019 (Yes, 16- 21 months) Estimated time to interview MSP office.

 

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